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My ticket number is #107156 (opened 9 days ago). The point is that the Discord is full of people not getting responses, and I'm not even the one waiting the lon
by frenchtoast8 8d ago
My ticket number is #107156 (opened 9 days ago). The point is that the Discord is full of people not getting responses, and I'm not even the one waiting the longest. The only help they get is from the AI assistant in the server saying don't bump the ticket or you'll be punished by getting moved to the back of the queue. So there's nothing anybody can do but wait who knows how long.
- numlocked 8d agoYeah we are very under-staffed. We are hiring aggressively. I readily admit we have inadequate support staffing right now, but we are going as fast as we can to ramp up.