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Can't wait till a customer rep is impossible to get to because all support is outsourced to ai.
by gunalx 6d ago
Can't wait till a customer rep is impossible to get to because all support is outsourced to ai.
- dbbk 6d agoI'm not so sure, I think it could go the other way. The vast majority of support cases should be handled in an automated way. I had an issue with Vercel recently where I argued that a bill was incorrect, and the agent produced and offered a refund by itself - that was interesting. You obviously need humans but they can be freed up to deal with the more complicated cases.
- oefrha 6d ago> You obviously need humans Try to contact Anthropic or Google support, they clearly don’t think so.
- nozzlegear 5d agoRelevant video, just make them say oink: https://youtu.be/fhi6JU5pOJk https://youtu.be/fhi6JU5pOJk