I think that ship has already sailed. Customer Experience Quality In The US Falls To An(other) All-Time Low | https://www.forrester.com/blogs/cx-index-2025-re

I think that ship has already sailed. Customer Experience Quality In The US Falls To An(other) All-Time Low | https://www.forrester.com/blogs/cx-index-2025-results/ https://www.forrester.com/blogs/cx-index-2025-results/ The part that worries me the most is our regulators and arbitration queues getting saturated with slop by people just letting AI agents run wild.