I recently attempted to get on Azure because of their startup package, and I fail to understand how Microsoft holds anything together at all. Docs are a mess w

I recently attempted to get on Azure because of their startup package, and I fail to understand how Microsoft holds anything together at all. Docs are a mess with contradictory information, coordination between teams is a mess, azure UI is a mess. My support agent that was assisting on my PAID support went on vacation with no one to take over the case, and month after, after I asked for any sort of timeline (you have to actually nudge them, otherwise they won't ever communicate), I was told they couldn't fix the issue on their end and I have to create a new account, because my account was stuck in some sort of limbo where they can't see the state of it and their engineering couldn't figure it out. The process I went through reminds me very much of Bill's internal thinking here.