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The EU just had to pass a law to force companies to disclose if a customer service agent is AI or Human. It is beaten. https://commission.europa.eu/news-and-me
by Someone1234 25d ago
The EU just had to pass a law to force companies to disclose if a customer service agent is AI or Human. It is beaten.
https://commission.europa.eu/news-and-media/news/safer-and-more-transparent-ai-2026-08-02_en https://commission.europa.eu/news-and-media/news/safer-and-m...
- maximilianthe1 24d agoCustomer service is very different. Crappiest audio quality possible & scripted answers all the way down. Almost like humans are forced to behave like machines.
- stavros 24d agoNowadays, I prefer AI CS agents to humans. I just had a chat with an AI yesterday, it understood me perfectly even when I made mistakes, I was impressed. In contrast, humans tend to paste me the same barely-relevant macro over and over, no matter how much time I spend explaining my issue.
- rogerrogerr 24d agoYeah, at least LLMs read everything you write (for now). Human first level support agents are incredibly frustrating if you have to explain anything with more than one logical step.
- AnotherGoodName 24d agoAlso the endless online debates of ‘is this post made by ai? What about those images, that video or that music?’.
- thatjoeoverthr 24d agoNobody thinks customer service agents are real, realistic or useful. EU just passes laws.
- jackjeff 24d agoIf cars were just invented the EU would pass a mandate to ensure cars can’t have accidents.