Welcome to the modern world. I seem to recall a time when you could ring up, get through to a human that could actually solve your problem. Now humans are jus

Welcome to the modern world. I seem to recall a time when you could ring up, get through to a human that could actually solve your problem. Now humans are just front ends for software, and there's noone to take responsibility. I would put the blame more of systems and cost saving. They don't want humans to have any responsibility, or pay them for that.