I think an important part is communication, so many of these issue could be fixed by saying "Hey we're seeing our utilisation go over x% over the weekdays so we

I think an important part is communication, so many of these issue could be fixed by saying "Hey we're seeing our utilisation go over x% over the weekdays so we need to implement "surge usage" during this period starting in 2 weeks. Instead often it feels like they make a change, then wait for someone to figure it out. Then Anthropic ends up being reactive as opposed to proactive in communication. It is kind of funny because surprises from OpenAI tends to be positive (Tibo resets), on the Anthropc side I dread them.