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> Yes, Apple requested an iOS sysdiagnose for a macOS bug Dealing with Apple's labyrinth maze that is Radar/Feedback is an exhausting nightmare, honestly. It l

by lukeify 25d ago

> Yes, Apple requested an iOS sysdiagnose for a macOS bug Dealing with Apple's labyrinth maze that is Radar/Feedback is an exhausting nightmare, honestly. It leaves users intentionally blind as to the state of any FB's they raise, and (presumably unintentionally) gaslights users who attempt to improve the state of Apple's declining software products by repeatedly asking them for spindumps/sysdiagnoses that will subsequently either be ignored (sometimes for years), or re-requested in a future release. I gave up attempting to engage with it years ago. Apple don't want technical feedback unless it's P1 security.

kibwen 25d ago
It's just not worth it for individuals to volunteer their time for the benefit of the world's most valuable company.
eptcyka 24d ago
We’ve received many an email urging us to reach out to Apple via Feedback Assistant. We of course have, multiple times. We’re told that we will strike gold if we just resubmit a bug report to some other part of the company. Yet, the APIs are still broken, and break again with new releases. Sometimes they get back to us to clarify something, often they do not. Some things have been fixed, most have not. I understand the realities of sifting through millions of reports, but the futility of being told to report harder and fighting with UX breaking bugs does not inspire confidence in Apple’s software teams. The bugs I am referring to are interactions where an app cannot update automatically or manually if you set this one flag, or your socket never fires any callbacks if you set the one cool flag, or this view mostly always fires a callback on dismissal, but not always. Some things we can work around, with varying degrees of effort. Some we cannot. It is very clear to me that nobody tests the things we run into, for I cannot imagine how anyone would let this stuff pass into production otherwise.

by lukeify 25d ago

kibwen 25d ago

It's just not worth it for individuals to volunteer their time for the benefit of the world's most valuable company.

eptcyka 24d ago

We’ve received many an email urging us to reach out to Apple via Feedback Assistant. We of course have, multiple times. We’re told that we will strike gold if we just resubmit a bug report to some other part of the company. Yet, the APIs are still broken, and break again with new releases. Sometimes they get back to us to clarify something, often they do not. Some things have been fixed, most have not. I understand the realities of sifting through millions of reports, but the futility of being told to report harder and fighting with UX breaking bugs does not inspire confidence in Apple’s software teams. The bugs I am referring to are interactions where an app cannot update automatically or manually if you set this one flag, or your socket never fires any callbacks if you set the one cool flag, or this view mostly always fires a callback on dismissal, but not always. Some things we can work around, with varying degrees of effort. Some we cannot. It is very clear to me that nobody tests the things we run into, for I cannot imagine how anyone would let this stuff pass into production otherwise.