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Prior to AI, you could get a person on the phone or in-person with the capacity to correct errors.
by cwillu 1mo ago
Prior to AI, you could get a person on the phone or in-person with the capacity to correct errors.
- s1artibartfast 29d agoCould you? Do you have a lot of experience before and after?
- cwillu 29d agoYes. Most recently, various major gig apps have stopped even offering any sort of human voice support, leading to cancelled orders and similar because the ai you have to use can't perform the discretionary actions to fix problems that the humans could do in back in march this year. However, the ai sounds positively heartbroken that it can't help, and the response latency is really good, so I guess that somehow makes up for the actual service being broken, right?