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Depends on the SLA. Usually you negotiate an SLA to cover much more than a refund of the missed service targets (but with a fixed/known ahead of time cost for b
by digitalPhonix 1mo ago
Depends on the SLA. Usually you negotiate an SLA to cover much more than a refund of the missed service targets (but with a fixed/known ahead of time cost for breaching the SLA).
- badestrand 29d ago"Usually"? How many of Amazon's AWS customers have a custom SLA with them, maybe 0.001%?
- digitalPhonix 29d agoI would say even smaller; but more than 90% of those SLAs will have explicit remediation and compensation clauses, hence “usually” wrt. to negotiating an SLA.