This is one of my major pet peeves, and it extends well beyond TSA. Help desks, call centers, car rentals... Essentially, it's when someone expects you to be ab

This is one of my major pet peeves, and it extends well beyond TSA. Help desks, call centers, car rentals... Essentially, it's when someone expects you to be able to do their job. When you invariably don't, they treat you as if you're stupid.