Hmm, I don't know the area well; why would 2FA have been relevant here? From the (unverified) story, the account was administratively handed over via support; t

Hmm, I don't know the area well; why would 2FA have been relevant here? From the (unverified) story, the account was administratively handed over via support; there was no indication from any party that the account was hacked. So 2FA prompts would never be part of the picture.