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I'm one of the most pro-AI support/solutions/FDE engineers you'll find, and I really don't see AI taking away support and hand holding. Even though I use AI to
by jameshush 2mo ago
I'm one of the most pro-AI support/solutions/FDE engineers you'll find, and I really don't see AI taking away support and hand holding.
Even though I use AI to answer questions large customers would still rather wait for a weekly meeting to ask a question or have someone fly onsite then write the same question in an email or to a chatbot and get a near instant answer
- addedGone 2mo agoHave you tried actually pretending to be human when replying to support? In many scenarios it leads to the same satisfaction