i'd say it is a valid flex if from 16k users, their total volume of support tickets is so low that they can read and respond to them before they're done with th

i'd say it is a valid flex if from 16k users, their total volume of support tickets is so low that they can read and respond to them before they're done with their morning coffee -- a flex about how solid and well-targeted their service is that it doesn't draw more support requests!