Showing what you have done to help yourself is by far the most effective way to get help in my experience - not only does it show that you aren’t just helpless

Showing what you have done to help yourself is by far the most effective way to get help in my experience - not only does it show that you aren’t just helpless and will be a drain on resources, it also gives the person helping you a jumping-off point, avoiding potential troubleshooting and back-and-forth questions. I make sure to do this at work, when I’m asking questions about things outside of my domain. I do it when talking to tech support for my ISP or phone, when I contact maintenance for my apartment and when I take my car in for service.