People often need a little nudge not to be on the defensive. I usually try to find a point that I agree with and let them know “that’s a good point”. It takes s

People often need a little nudge not to be on the defensive. I usually try to find a point that I agree with and let them know “that’s a good point”. It takes some listening and a lot of patience, but folks tend to reciprocate. It takes two to tango.