"This user is contacting us, and has previously contacted us about something, and we want records of this" is a basic need. > We replaced our helpdesk with Her

"This user is contacting us, and has previously contacted us about something, and we want records of this" is a basic need. > We replaced our helpdesk with Hermes You didn't just put a computer somewhere and have a customer go up and type on the computer right? You have surrounding infrastructure on that right? That is the value add.