4 ms·
They use intercom's Fin AI. Probably powered by a Sonnet or Opus model. That said, it can't handle legal/refund/complicated requests and just forwards to a hum
by merlindru 3mo ago
They use intercom's Fin AI. Probably powered by a Sonnet or Opus model.
That said, it can't handle legal/refund/complicated requests and just forwards to a human for those