Thank you for writing out your perspective on this. It had a positive impact on my perception of my coworkers. I see that they are simply looking for an optimiz

Thank you for writing out your perspective on this. It had a positive impact on my perception of my coworkers. I see that they are simply looking for an optimized customer experience to solve real problems. Previously, I saw them as part of the team but not part of the "problem solving" team. My perspective has shifted. Thanks for sharing.