why do I feel like they basically added their AI support chatbot to the same group / mailing list that the human support belonged to along with the same permiss

why do I feel like they basically added their AI support chatbot to the same group / mailing list that the human support belonged to along with the same permissions set and just called it a day? I'll laugh even harder if they wrote tests for it and only made tests for the happy path and not the error cases or just ignored the latter.