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They sell to the EU, so they have to follow their regulations. If they don't, the devices can be seized by customs. Tbh there are more issues if they wanted to

They sell to the EU, so they have to follow their regulations. If they don't, the devices can be seized by customs. Tbh there are more issues if they wanted to be compliant with EU regulations. I'm fine that they aren't compliant (they aren't in the EU, after all), but it's something to be aware of when ordering from them.

maxerickson 4mo ago
Wouldn't customs seizing the device be a bigger problem for the importer?
- yreg 4mo ago
  From consumer perspective it's the problem of the seller. I would ask for a refund and if they refused I would do a chargeback. They don't have to do business in EU if they don't want to follow the rules.
cromka 4mo ago
> They sell to the EU, so they have to follow their regulations. If they don't, the devices can be seized by customs. Seized by customs because they don't offer 2y warranty or include USB charger? No. That's ridiculous. You can import whatever you want.
- deleted 4mo ago
  [deleted]
- fuzzy2 4mo ago
  > You can import whatever you want. Quite the opposite, in fact. When customs finds that any rule, like the CE declaration on electric devices, is broken, they can and will seize such goods. You could of course attempt to circumvent or mislead customs. After all, they don't have the capacity to check all imported goods in-depth. That however would usually be a criminal offense.
  - cromka 4mo ago
    CE is important, but we're talking about trade regulations, not technical here, so I took a mental shortcut. But you're right. Though effectively all modern products are CE certified. All starlabs need to do is to have that CE stamp and they can ship it to customers in EU without having EU entity.
- Ikatza 4mo ago
  > No. That's ridiculous. You can import whatever you want. No, you can't. You can import whatever you are allowed to import, regardless of it's legal status on the original country.

maxerickson 4mo ago

Wouldn't customs seizing the device be a bigger problem for the importer?

yreg 4mo ago
From consumer perspective it's the problem of the seller. I would ask for a refund and if they refused I would do a chargeback. They don't have to do business in EU if they don't want to follow the rules.

cromka 4mo ago

> They sell to the EU, so they have to follow their regulations. If they don't, the devices can be seized by customs. Seized by customs because they don't offer 2y warranty or include USB charger? No. That's ridiculous. You can import whatever you want.

deleted 4mo ago
[deleted]
fuzzy2 4mo ago
> You can import whatever you want. Quite the opposite, in fact. When customs finds that any rule, like the CE declaration on electric devices, is broken, they can and will seize such goods. You could of course attempt to circumvent or mislead customs. After all, they don't have the capacity to check all imported goods in-depth. That however would usually be a criminal offense.
- cromka 4mo ago
  CE is important, but we're talking about trade regulations, not technical here, so I took a mental shortcut. But you're right. Though effectively all modern products are CE certified. All starlabs need to do is to have that CE stamp and they can ship it to customers in EU without having EU entity.
Ikatza 4mo ago
> No. That's ridiculous. You can import whatever you want. No, you can't. You can import whatever you are allowed to import, regardless of it's legal status on the original country.