That's exactly the problem. Digital natives have, by and large, grown up with computing devices which try their best to be the opposite of general-purpose: the

That's exactly the problem. Digital natives have, by and large, grown up with computing devices which try their best to be the opposite of general-purpose: their skills are siloed to the few apps they rely on, and e.g. files, keyboard shortcuts, the command prompt are not part of the "API" they learned.