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To be fair they have like 10,000 open issues / spam issues, it's probably insane out there for them to filter all of it haha
by TIPSIO 7mo ago
To be fair they have like 10,000 open issues / spam issues, it's probably insane out there for them to filter all of it haha
- 0xbadcafebee 7mo agoGitHub Issues as a customer support funnel is horrible. It's easy for them, but it hides all the important bugs and only surfaces "wanted features" that are thumbs-up'd alot. So you see "Highlight text X" as the top requested feature; meanwhile, 10% of users experience a critical bug, but they don't all find "the github issue" one user poorly wrote about it, so it has like 7 upvotes. GitHub Codespaces has a critical bug that makes the copilot terminal integration unusable after 1 prompt, but the company has no idea, because there is no clear way to report it from the product, no customer support funnel, etc. There's 10 upvotes on a poorly-written sorta-related GH issue and no company response. People are paying for this feature and it's just broken.
- rrrix1 7mo agoHumans don't look at these anymore, Claude itself does. They've even said so.
- sumedh 7mo agoMaybe they can use AI to figure out which ones are actually useful and which ones are not.