Frequenters of free sites are paying with their time and attention. If you don't return value for time and attention to these customers, they will move on. If

Frequenters of free sites are paying with their time and attention. If you don't return value for time and attention to these customers, they will move on. If you don't consider yourself a servant of your customers, and work to please them, your contempt is going to come out instead. I got tired of being used by Facebook. I don't feel that anyone has my back at Facebook. I moved on. By contrast there are a few sites that bend over backwards to delight me, their customer, whether or not they charge me money or make money from me. Customer service sets great sites apart from sites not worth my time.