7 ms·

The immortality of Microsoft Word

69 points by jpbryan 9mo ago

evanjrowley 9mo ago
Another example of specific formatting can be seen with the U.S. Government Publishing Office Style Manual, iterating since 1908: https://www.govinfo.gov/collection/gpo-style-manual?path=/GPO/U.S.%20Government%20Publishing%20Office%20Style%20Manual https://www.govinfo.gov/collection/gpo-style-manual?path=/GP...
- actionfromafar 9mo ago
  Can you still use the words "women", "gender" and "class"?
jrm4 9mo ago
This is going to be very true right up until it isn't. Yeah, I know that sounds fake-deep but we've seen this before; I'm old enough to remember when WordPerfect was the standard that wasn't going anywhere. It will just be one of those inflection-point thingies.
- dpoloncsak 9mo ago
  Imo, as long as companies are paying for E3 licenses, they won't pay for another solution. And they'll be paying Microsoft for licenses as long as they have Active Directory, right? Seems like the whole Microsoft ecosystem is built on AD (and probably Excel too)
  - marcosdumay 9mo ago
    If you keep linking enough problematic options in an "all or nothing" package, at some point people flip to the other choice you are giving them. It's looking like Windows will be more of an issue here than anything in Office. But either way they can only push people so far.
    - thewebguyd 9mo ago
      > It's looking like Windows will be more of an issue here than anything in Office. And even then, Microsoft will be happy because even if Windows were to dissappear tomorrow, people would still be buying Microsoft 365 licenses and just using the very same tech and app stack from their mac.
  - knallfrosch 9mo ago
    Yes, AD is the value proposition. Your employees can get cloud-synced, multi-user real-time editing of documents. This is what kills the "but my Linux app can do it for free." It runs on-premise, has all kinds of certificates and has a history of half a cenutry (give or take.) That kills Google Docs. It's cross-paltform, killing whatever Apple thinks it has. Too many people think Word is a text editor. I'd use Notepad++ if it had full AD integration. But it doesnt.
    - bgnn 9mo ago
      French and German governments are working on an alternative to this: https://docs.numerique.gouv.fr/home/ https://docs.numerique.gouv.fr/home/
      - orthoxerox 9mo ago
        They also have Grist, an Airtable replacement. Which I see this "suite numerique" integrates as well.
  - thewebguyd 9mo ago
    > And they'll be paying Microsoft for licenses as long as they have Active Directory, right? They'll be paying long beyond on-prem AD as well. EntraID is becoming the new identity system. If you're already on E3/E5, you might as well make use of it, and making most use of it means being stuck in the whole Microsoft ecosystem. Why bother looking for alternatives, even if one particular product might be better, when Microsoft gives you literally everything at at least a mediocre level, for one price and pre-integrated.
    - dpoloncsak 9mo ago
      >Why bother looking for alternatives, even if one particular product might be better, when Microsoft gives you literally everything at at least a mediocre level, for one price and pre-integrated. This is exactly why we switched from Zoom to Teams
  - OCTAGRAM 9mo ago
    Mac OS X Server has Open Directory, and there were others
- jccalhoun 9mo ago
  Yes. Wordperfect was the favorite of lawyers for a long time.
- stevenbedrick 9mo ago
  I don't necessarily disagree with you, but I did want to point out that a big part of what made it possible for Word to displace WordPerfect in the legal world was, literally, the fact that Word implemented full support for WordPerfect's file format including all sorts of weird quirky edge cases. So, an analogous "Word-killer" today would presumably have to implement all of the docx format's weird quirks etc. On the one hand, the file format is standardized and open, so in principle that should be possible; on the other hand, it's a pretty gnarly file format, with a lot of nooks and crannies. Ironically, I remember hearing once that some of the weirder nooks and crannies of the docx format have their roots in... Word's WordPerfect interoperability features. And as somebody who recently spent far more time than he expected to trying to reliably get data _out_ of a set of mildly-complicated docx files, I can report that the various fiddly details that the OP notes as being particularly important in the legal domain --- very specific details of paragraph formatting, complex table structures, etc. --- are a huge PITA to deal with when working with the docx format.
  - jpbryan 9mo ago
    Yes, exactly. A successor could theoretically replace Word, but first it needs to replicate all of its existing functionality. For a competitor to supplant Word, it would need to: - Be fully backwards compatible with .docx. Lawyers will inevitably receive .docx files from counterparties that they need to review, redline, and mark up. The new processor has to handle everything Word does flawlessly. (As an engineer who has spent considerable time building a high-quality docx comparison engine, I can tell you this is tremendously difficult.) - If it introduces a new file format, support seamless comparison and conversion between that format and .docx. Not technically impossible, but also tremendously difficult with marginal upside. - Defeat the Microsoft Office bundle in the market — meaning it either offers enough advantage that organizations pay for both, or it replaces Excel, PowerPoint, and Outlook too. Given the enormous challenge of building a viable Word competitor and the marginal room for improvement that Microsoft has left on the table, I think it's very unlikely that a competitor will threaten its market position.
    - nradov 9mo ago
- breve 9mo ago
  As the US government becomes more erratic and untrustworthy it will encourage large organisations to look for alternatives to American software and services. The stated intent of the US National Security Strategy is to destabilise and undermine Europe. That is a big incentive for European organisations to replace Windows, Office, and any other Microsoft service. Linux and LibreOffice usage will grow as a direct consequence of the US government's new antipathy to Europe.
  - kjellsbells 9mo ago
    Maybe, but imagine you are some EU commissioner, your choices look like this: 1. Fund a home grown alternative. Spend millions of Euros all the while fighting off a barrage of complaints that EUWord doesnt do things, costs too much, is burning taxes and productivity, etc. 2. Spend a nominal sum, but kick the project into the long grass, and hope that the US retreats from its stance back to the norm. "Maybe Word will be ok in 2027 after midterms, right? or 2029? Maybe I stick my fingers in my ears and tough it out" 2. is realistically what most politicians would do. Making tough, really difficult decisions is not something they like to do.
    - breve 9mo ago
      > Spend millions of Euros all the while fighting off a barrage of complaints that EUWord doesnt do things, costs too much, is burning taxes and productivity, etc. Or just learn from the experience of others: https://www.heise.de/en/news/Austria-s-armed-forces-switch-to-LibreOffice-10660761.html https://www.heise.de/en/news/Austria-s-armed-forces-switch-t... This stuff can be done and already has been done in some places.
  - IAmBroom 9mo ago
    > The stated intent of the US National Security Strategy is to destabilise and undermine Europe. Cite, please?
    - retrac 9mo ago
      The leaked US National Security Strategy docs outline a plan to break up the EU: > However, a longer, unpublished draft of the document was circulated prior to the official, public strategy. It reportedly goes into more detail about the plans the US has in store for Europe. According to the Washington-based digital media platform Defense One, which claims to have seen the draft, it lists Italy, Austria, Poland and Hungary as countries that the US should "work more with … with the goal of pulling them away" from the European Union.The White House has denied the existence of any such draft. https://www.dw.com/en/will-trump-pull-italy-austria-poland-hungary-from-eu/a-75134777 https://www.dw.com/en/will-trump-pull-italy-austria-poland-h... Despite the WH claims it seems to have been generally accepted as true already in Europe; Germany's chancellor has commented publicly on it.
stevenjgarner 9mo ago
Anybody else been using Microsoft Word since before Windows when it was Multi-Tool Word?
crazygringo 9mo ago
I'm surprised Google Docs doesn't support all the features lawyers need by now. Seems like a market they'd want to go after, and their .docx conversion seems decent enough for basic formatting, tables, etc. Curious what the top 3 features are that are missing. The article only mentions multi-level decimal clause numbering (e.g. 9.1.2). Seems like it would be a very easy feature to add. I've heard that line numbering is also a big legal thing, but Docs already has that.
- jpbryan 9mo ago
  I actually wrote a detailed breakdown of why Google Docs doesn't meet lawyers' needs! https://theredline.versionstory.com/p/why-lawyers-will-never-use-google-edd https://theredline.versionstory.com/p/why-lawyers-will-never... The short answer is Google Docs: - Requires all-or-nothing adoption which is a non-starter for law-firms - Does not support commit atomicity - Does not store a comprehensive history of the document
  - crazygringo 9mo ago
    Amazing thanks! So as far as formatting goes, it seems like it's only list formatting and small caps you've identified, am I missing anything else? (I am baffled by Docs' refusal to add small caps.) But then as far as workflow is concerned, I'm not sure Docs is as unusable as you say it is -- the commit atomicity and comprehensive history aren't supported by Word either, are they? That's just a function of maintaining 20 separate copies of the file with each set of changes. You can still do that with Docs if you want to, rather than relying on the version history. And then "Tools > Compare documents" lets you merge in all the changes from another document, in an atomic way if you want. And if you want to use the revision history in a "master" version, you can used named versions as well. Yes, everybody at the firm needs to use Docs. That's not unique to law -- every company that switches from MS365 to Google makes that kind of overnight transition, but it makes sense because you're paying one company or the other, not both. It's the communication between firms that is going to be stuck in .docx basically forever though, so this is where Google needs to improve its conversion. Ideally Google would also build a "send a copy/transfer" feature so a firm can receive a Google Doc but know that from the moment it "opens" it, a new copy is made on their local Drive so the sending firm never sees edits or activity. But because that feels like it would be too easy to mess up, I think actual .docx file attachments will themselves be immortal, even if both sides used Docs.
firefax 9mo ago
I've been doing all my personal notes etc that I want a rich text format in .ODT for decades now and don't regret it one bit. I do regret being overly paranoid in my 20s and not writing down my master passphrase to my personal documents -- I lost a huge chunk of diaries and writings due to that. Fun fact: ODT uses Blowfish encryptio. Remember when we made Bruce Schnierer a meme like Chuck Norris? He wrote it -- apparently it's faster than AES? Anyways, if you save with password in a .ODT file, if you pick a strong password you've got a nice little self contained encrypted volume that doesn't require "suspicious" software to open. ANYWAYS, a bit of a tangent but... looking forward to death of Word.
- jpbryan 9mo ago
  I'm sure ODT works well for many personal use cases, but can guarantee it will never see adoption in the legal industry. Microsoft Word is the only viable option for lawyers.
  - firefax 9mo ago
    >I'm sure ODT works well for many personal use cases, but can guarantee it will never see adoption in the legal industry. Microsoft Word is the only viable option for lawyers. The legal industry also uses MD5 to certify digital evidence hasn't been tampered with, that too will eventually bite them in the ass.
    - OCTAGRAM 9mo ago
      Indeed, I wish they use TTH
  - sombragris 9mo ago
    > I'm sure ODT works well for many personal use cases, but can guarantee it will never see adoption in the legal industry. Microsoft Word is the only viable option for lawyers. I'm a lawyer, though I'm practicing in a wholly different legal system (Romanic civil law) and another country. Why would you say that? No issues against .docx and and Word per se, but I hate that stupid ribbon with undying hatred. Thus I use LibreOffice as much as I can, while maintaining a licensed Office 365 setup under dual boot with Windows for cases when I have no other choice.
rado 9mo ago
Interesting. Strangely, no mention of HTML, whose tables can do colspan. Just don’t add CSS
- jpbryan 9mo ago
  HTML can represent a docx file in a web application but it can never replace docx. Docx files are a protocol for sharing documents between lawyers. I go into more detail on that in the "Docx is a protocol, not a filetype" portion of the essay. https://open.substack.com/pub/versionstory/p/on-the-immortality-of-microsoft-word?r=18f0ye&selection=60a03ae2-263d-4b5f-b563-f51f6d34f9b2&utm_campaign=post-share-selection&utm_medium=web&aspectRatio=instagram&textColor=%23ffffff&bgImage=true https://open.substack.com/pub/versionstory/p/on-the-immortal...
tayari- 9mo ago
The proposals suggesting markdown + git just sound like tone deaf proposals from 'coders' that are trying to push their square peg through a round hole. More appropriate proposals would be LaTeX + git or Word + subversion or some other vcs that has good binary support Nonetheless, agree with the author that I don't see anything disturbing Word in that space for a long time, as good luck trying to get a middle-aged with minimal tech understanding to learn and use LaTeX over Word.
- jpbryan 9mo ago
  Version control + binary file support is of limited utility for lawyers. They need to see what's changed from version to version, including formatting changes. This is why we spent years building out the document processing technology needed build version control for Microsoft Word. I write a lot more about it in an earlier essay, "On Building Git for Lawyers." https://theredline.versionstory.com/p/on-building-git-for-lawyers https://theredline.versionstory.com/p/on-building-git-for-la...
- jkartchner 9mo ago
  I'm a lawyer, though most of my writing is related to litigation, not contracts. I did this in my 30s. It worked just fine and made beautiful PDFs. However, judges got pissed, because they have their own software to automatically sign proposed orders. Colleagues got irritated bc they received only pdfs. Eventually I got fed up with it because latex is truly a PITA to draft legal citations and information.
kjellsbells 9mo ago
It's easy to think that Word's functionality is what you see on the Ribbon, mentally map that to Google Docs, and think that the latter can replace the former. But Word is extremely deep. The templating and style sheets allow for a level of fine grained control that doesn't exist in alternatives. There are features that exist purely for the legal market, like Table of Authorities, and customizable line numbering and hyphenation. Maybe one day there'll be a product to replace Word, but it won't succeed by claiming to be a generalist replacement but only as a niche product that solves a particularly painful problem for lawyers and then expands over time to capture more use cases.
- jpbryan 9mo ago
  I completely agree. On the Google Docs front — I wrote specifically about its viability as a Word successor in an earlier post, "Why Lawyers Will Never Use Google Docs". https://theredline.versionstory.com/p/why-lawyers-will-never-use-google-edd https://theredline.versionstory.com/p/why-lawyers-will-never...
  - cafard 9mo ago
    Within the last ten years I have worked with lawyers and legal secretaries who were still using WordPerfect. I have to say that I was surprised to learn this.
- BobaFloutist 9mo ago
  I swear Google Docs also used to do a better job of replicating Word's ribbon, and has slowly pruned it of a lot of features that are individually niche, but cumulatively very important.
  - MoonWalk 9mo ago
    Word's "ribbon" is a shitshow, and has been since day one. It's depressing to read about Word's entrenchment. This entire once-great application is now an execrable mess, with menus scattered under cryptic buttons (and abridged into dumbed-down menus that require you to expose yet another, collapsed one to access essential, frequently-used functions), a file... thing (not even a dialog, let alone a proper File dialog) that shows you a canned list of locations in a UI that appears to consist only of text... The style-handling is even messed up, once one of Word's great strengths.
upofadown 9mo ago
When you cryptographically sign something you need to be sure of what you are signing. That means that you have to be able to look at the document and see each and every character that you are agreeing to. So in a future where we actually work out how to do cryptographic signing we will be forced to use something very close to plain text. You need a format that will not unexpectedly change on you sometime in the future. That might break the signature or worse, maliciously change the meaning of the document without breaking the signature. Opaque blobs like docx are not suitable for applications where the content of the document has to be completely clear to the various competing parties involved in something like a contract. It only works because the document gets printed out and then signed with a pen. If we want to move past that we need something different.
- OCTAGRAM 9mo ago
  LibreOffice can export into PDF with embedded source document. This PDF can be opened for editing in LibreOffice. I think, they should make more use of this feature. Signature can be applied to PDF half which is definite enough
- JumpCrisscross 9mo ago
  > You need a format that will not unexpectedly change on you sometime in the future That's PDF. PDFs are for the final work product. Word is for the work in progress.
  - upofadown 9mo ago
    Last I heard, PDFs can have javascript in them.
    - JumpCrisscross 9mo ago
      > PDFs can have javascript in them Not superbly important for signed documents. Everyone has their own copy in multiple places, including their inboxes. At the end of the day that chain of custody and corroboration is more valuable than a digital signature.
jp57 9mo ago
"git doesn't really work ... because docx is a binary blob." Well, yes, but the binary blob is a zip archive of a directory of text XML files, and one could imagine tooling that wraps the git interaction in an unzip/zip bracket. The real problem is that lawyers, like basically all other non-programmers, neither know nor care about the sequence of bytes that makes a file in the minds of programmers. In their minds the file IS what they see when they open it in word: a sequence of white rectangles with text laid out on it in specific ways, including tables with borders, etc. The fact that a lot of really complicated stuff goes on inside the file to get the WYSIWYG rendering is not only irrelevant to them, it's unknown. Maybe the answer here will be along the lines of Karpathy's musings about making LLMs work directly with pixels (images of text), instead of encoded text and tokenizers [1]. An AI tool would take the document visually-standard legal document form, and read it, and produce output with edits, redlines, etc as directed by the user. [1] https://x.com/karpathy/status/1980397031542989305 https://x.com/karpathy/status/1980397031542989305
- jpbryan 9mo ago
  Diffing the XML is a complete nonstarter. I've spent years working with the OpenXML format and can assure you it is very complex even for a professional software engineer with 10 years of experience. The diff of the document (referred to as a "redline") is what lawyers send to the client and their counterparties. It's essential that the redline is legible for all parties and reflects their professionalism. Moreover, it is not enough to see the structural changes between the versions. A lawyer needs to see the formatting changes between the versions as well which cannot be accomplished by diffing XML files.
  - HPsquared 9mo ago
    And, importantly, there already is an official diff tool: the "Compare" button.
    - jpbryan 9mo ago
      Correct. Solely relying on the built in Word Compare tool results in a whole host of version control issues, however, which I outline in detail in my post "On Building Git for Lawyers." https://theredline.versionstory.com/p/on-building-git-for-lawyers https://theredline.versionstory.com/p/on-building-git-for-la...
jmclnx 9mo ago
I remember when word hit the streets, Lawyers at the time hated it and they kept Word Perfect alive because of its foot note logic. I wonder if M/S got that "fixed", early on they had a hard time with it.
ximm 9mo ago
> For coders, visual aesthetics don’t matter. For lawyers, they are a technical requirement. While this difference may seem arbitrary on the surface, it is downstream of a critical technical difference between the two fields. Machines interpret the work of coders. Human institutions interpret the work of lawyers. I believe this is not only infuriating, I am pretty sure it is actually illegal. If lawyers would think that visuals are more important than semantics, they would explicitly discriminate blind people.
- jpbryan 9mo ago
  >If lawyers would think that visuals are more important than semantics I never claimed that it was more important than semantics. But it is, nonetheless, essential.
_dain_ 9mo ago
What about LaTeX or Typst?
- jpbryan 9mo ago
  The same arguments of this essay apply to LaTeX and Typst
  - MillironX 9mo ago
    The first argument actually leans in favor of LaTeX or Typst as a better replacement for Docx. A LaTeX or Typst document can contain both the content and formatting together within the same file. This isn't idiomatic for either language, and my experience is that this is more common for Typst than LaTeX, but both can do so. All of those formatting rules like small caps, table widths, margins, page numbering, etc.? Those can be rigidly defined in either LaTeX or Typst and are better guarded aginst accidental formatting rules breaches from double click, copy/paste, or table cell insertion than in Word. I'm more sympathetic to the network effect argument. It's hard to envision a reasonable redline system compatible with both Docx and LaTeX/Typst.
- jkartchner 9mo ago
  It works but produces pdfs. That becomes a problem. More importantly, you spend FAR more time writing documents using latex than word. The friction is enough to make writing legal stuff with it not worth the pain.
  - sam_lowry_ 9mo ago
    Writing long documents in Word is painful to the point that people prefer to stick to old tools like FrameMaker. It's also painful in a different way than LaTeX. While LaTeX is complex but deterministic, Word just eludes your efforts in a way that does not build a coherent mental model but rather a loose set of fuzzy rules learned via frustration. I deeply believe that this was by design and is in general part of Microsoft culture, creating a separation between programmers and users to make them suffer in their own ways. No wonder Bill Gates became a philanthropist in his later years. He knows better than anyone that future historians will figure out all the evil he expertly inflicted on the world.
taproottap 9mo ago
Ironic claims for me to see, observing the legal profession was the first time I noticed formatting could be irrelevant. LexisNexis on a text browser with dot matrix was just as legally binding as the case references before it.. Similarly the early ToS display.
snielson 9mo ago
> Additionally, every colleague, counterparty, outside-counsel, and client a lawyer ever works with uses docx. To introduce a new format into this ecosystem would introduce friction into every single interaction. As an attorney, this is what kept me from switching to LibreOffice or Google Docs. I gave it a shot, but since the other attorneys I work with (both in and outside the US) and my clients all use Word, I ended up wasting a lot of time fixing files after converting between formats. In the end, it just wasn’t worth it. I’m fairly tech-savvy, but many of my coworkers struggle with the mental effort required to switch to new software. Two colleagues I greatly respect still use WordPerfect and Word 2003 because they dislike change so much. It's too much of a lift for these people to wholesale switch word processors.
belZaah 9mo ago
I used to think so. But over the past 5-10 years I’ve seen the quality of the mac application go down. Things, that used to work, are buggy. Bulleted lists, indents, even scrolling. Compatibility is going, too. I add pictures to find them not rendering once the file has been opened on a pc. I get files back from the customer with figure references having turned static. I’ve been using Word in some way or another since the beginning and it has never been that bad. Eventually this trend will degrade the usability to the extent a competitor would emerge.
OCTAGRAM 9mo ago
There is a real world alternative to Markdown. Ada programming language standard is defined in a text format that is converted to TXT, HTML and PDF. Tools can compare different Ada standard versions, sometimes several versions, producing multi colored documents. Sources of standard: http://www.ada-auth.org/arm-files/2022-SRC.zip http://www.ada-auth.org/arm-files/2022-SRC.zip Format tool can be found here: http://www.ada-auth.org/arm.html#Format_Tool http://www.ada-auth.org/arm.html#Format_Tool Sample output with edits: http://www.ada-auth.org/standards/22aarm/html/AA-5-2.html http://www.ada-auth.org/standards/22aarm/html/AA-5-2.html Red color is for Ada 2012 -> Ada 2012 TC1 diff, green color is for Ada 2012 TC1 -> Ada 2022 diff.
xg15 9mo ago
I'm honestly surprised this is such a groundbreaking insight. The OP may be exaggerating a bit (it's marketing for their startup after all), but I'd expect that if you want to develop a product for a certain market, researching how the customers in that market operate and what their technical constraints are would be one of the first things to do. Obviously, random people on Twitter won't do this, but here there seem to be entire companies that expect the whole legal system to move into their proprietary cloud. How did they imagine this would work?
sam_lowry_ 9mo ago
It's surprising none mentioned Akoma Ntoso here. It's a bad format for the imaginary problem but it shows that government action can actually force a change in workflows in the legal profession. Akoma Ntoso has been pushed onto legislative bodies and by extension onto most of the legal profession in the EU and in many 3rd world countries. It does not solve the diff problem but it kind of solves the machine-readable storage of laws.
M95D 9mo ago
... if only html and css would support paged rendering ...
MerrimanInd 9mo ago
I'd go a few layers even broader than this article and say that the modern tech industry has an abysmal track record when building tools for non-software technical fields. Tech builds either their own software-oriented workflows or the most dumbed down consumer-oriented workflow they can. Law is an excellent example of a field with a very high degree of fidelity, philosophy, and process yet it can only ever have partial crossover with software development methodologies. Tech often treats someone like a lawyer as either a substandard developer or an advanced consumer without making a real effort to understand the context and needs of highly complicated yet non-software professions.
oldnetguy 9mo ago
The problem with many programmers is they think the world revolves around them. That their way is the only way. That everyone should be doing things the way they do.

69 points by jpbryan 9mo ago

Another example of specific formatting can be seen with the U.S. Government Publishing Office Style Manual, iterating since 1908: https://www.govinfo.gov/collection/gpo-style-manual?path=/GPO/U.S.%20Government%20Publishing%20Office%20Style%20Manual https://www.govinfo.gov/collection/gpo-style-manual?path=/GP...

actionfromafar 9mo ago
Can you still use the words "women", "gender" and "class"?

jrm4 9mo ago

This is going to be very true right up until it isn't. Yeah, I know that sounds fake-deep but we've seen this before; I'm old enough to remember when WordPerfect was the standard that wasn't going anywhere. It will just be one of those inflection-point thingies.

dpoloncsak 9mo ago
Imo, as long as companies are paying for E3 licenses, they won't pay for another solution. And they'll be paying Microsoft for licenses as long as they have Active Directory, right? Seems like the whole Microsoft ecosystem is built on AD (and probably Excel too)
- marcosdumay 9mo ago
  If you keep linking enough problematic options in an "all or nothing" package, at some point people flip to the other choice you are giving them. It's looking like Windows will be more of an issue here than anything in Office. But either way they can only push people so far.
  - thewebguyd 9mo ago
    > It's looking like Windows will be more of an issue here than anything in Office. And even then, Microsoft will be happy because even if Windows were to dissappear tomorrow, people would still be buying Microsoft 365 licenses and just using the very same tech and app stack from their mac.
- knallfrosch 9mo ago
  Yes, AD is the value proposition. Your employees can get cloud-synced, multi-user real-time editing of documents. This is what kills the "but my Linux app can do it for free." It runs on-premise, has all kinds of certificates and has a history of half a cenutry (give or take.) That kills Google Docs. It's cross-paltform, killing whatever Apple thinks it has. Too many people think Word is a text editor. I'd use Notepad++ if it had full AD integration. But it doesnt.
  - bgnn 9mo ago
    French and German governments are working on an alternative to this: https://docs.numerique.gouv.fr/home/ https://docs.numerique.gouv.fr/home/
    - orthoxerox 9mo ago
      They also have Grist, an Airtable replacement. Which I see this "suite numerique" integrates as well.
- thewebguyd 9mo ago
  > And they'll be paying Microsoft for licenses as long as they have Active Directory, right? They'll be paying long beyond on-prem AD as well. EntraID is becoming the new identity system. If you're already on E3/E5, you might as well make use of it, and making most use of it means being stuck in the whole Microsoft ecosystem. Why bother looking for alternatives, even if one particular product might be better, when Microsoft gives you literally everything at at least a mediocre level, for one price and pre-integrated.
  - dpoloncsak 9mo ago
    >Why bother looking for alternatives, even if one particular product might be better, when Microsoft gives you literally everything at at least a mediocre level, for one price and pre-integrated. This is exactly why we switched from Zoom to Teams
- OCTAGRAM 9mo ago
  Mac OS X Server has Open Directory, and there were others
jccalhoun 9mo ago
Yes. Wordperfect was the favorite of lawyers for a long time.
stevenbedrick 9mo ago
I don't necessarily disagree with you, but I did want to point out that a big part of what made it possible for Word to displace WordPerfect in the legal world was, literally, the fact that Word implemented full support for WordPerfect's file format including all sorts of weird quirky edge cases. So, an analogous "Word-killer" today would presumably have to implement all of the docx format's weird quirks etc. On the one hand, the file format is standardized and open, so in principle that should be possible; on the other hand, it's a pretty gnarly file format, with a lot of nooks and crannies. Ironically, I remember hearing once that some of the weirder nooks and crannies of the docx format have their roots in... Word's WordPerfect interoperability features. And as somebody who recently spent far more time than he expected to trying to reliably get data _out_ of a set of mildly-complicated docx files, I can report that the various fiddly details that the OP notes as being particularly important in the legal domain --- very specific details of paragraph formatting, complex table structures, etc. --- are a huge PITA to deal with when working with the docx format.
- jpbryan 9mo ago
  Yes, exactly. A successor could theoretically replace Word, but first it needs to replicate all of its existing functionality. For a competitor to supplant Word, it would need to: - Be fully backwards compatible with .docx. Lawyers will inevitably receive .docx files from counterparties that they need to review, redline, and mark up. The new processor has to handle everything Word does flawlessly. (As an engineer who has spent considerable time building a high-quality docx comparison engine, I can tell you this is tremendously difficult.) - If it introduces a new file format, support seamless comparison and conversion between that format and .docx. Not technically impossible, but also tremendously difficult with marginal upside. - Defeat the Microsoft Office bundle in the market — meaning it either offers enough advantage that organizations pay for both, or it replaces Excel, PowerPoint, and Outlook too. Given the enormous challenge of building a viable Word competitor and the marginal room for improvement that Microsoft has left on the table, I think it's very unlikely that a competitor will threaten its market position.
  - nradov 9mo ago
breve 9mo ago
As the US government becomes more erratic and untrustworthy it will encourage large organisations to look for alternatives to American software and services. The stated intent of the US National Security Strategy is to destabilise and undermine Europe. That is a big incentive for European organisations to replace Windows, Office, and any other Microsoft service. Linux and LibreOffice usage will grow as a direct consequence of the US government's new antipathy to Europe.
- kjellsbells 9mo ago
  Maybe, but imagine you are some EU commissioner, your choices look like this: 1. Fund a home grown alternative. Spend millions of Euros all the while fighting off a barrage of complaints that EUWord doesnt do things, costs too much, is burning taxes and productivity, etc. 2. Spend a nominal sum, but kick the project into the long grass, and hope that the US retreats from its stance back to the norm. "Maybe Word will be ok in 2027 after midterms, right? or 2029? Maybe I stick my fingers in my ears and tough it out" 2. is realistically what most politicians would do. Making tough, really difficult decisions is not something they like to do.
  - breve 9mo ago
    > Spend millions of Euros all the while fighting off a barrage of complaints that EUWord doesnt do things, costs too much, is burning taxes and productivity, etc. Or just learn from the experience of others: https://www.heise.de/en/news/Austria-s-armed-forces-switch-to-LibreOffice-10660761.html https://www.heise.de/en/news/Austria-s-armed-forces-switch-t... This stuff can be done and already has been done in some places.
- IAmBroom 9mo ago
  > The stated intent of the US National Security Strategy is to destabilise and undermine Europe. Cite, please?
  - retrac 9mo ago
    The leaked US National Security Strategy docs outline a plan to break up the EU: > However, a longer, unpublished draft of the document was circulated prior to the official, public strategy. It reportedly goes into more detail about the plans the US has in store for Europe. According to the Washington-based digital media platform Defense One, which claims to have seen the draft, it lists Italy, Austria, Poland and Hungary as countries that the US should "work more with … with the goal of pulling them away" from the European Union.The White House has denied the existence of any such draft. https://www.dw.com/en/will-trump-pull-italy-austria-poland-hungary-from-eu/a-75134777 https://www.dw.com/en/will-trump-pull-italy-austria-poland-h... Despite the WH claims it seems to have been generally accepted as true already in Europe; Germany's chancellor has commented publicly on it.

stevenjgarner 9mo ago

Anybody else been using Microsoft Word since before Windows when it was Multi-Tool Word?

crazygringo 9mo ago

I'm surprised Google Docs doesn't support all the features lawyers need by now. Seems like a market they'd want to go after, and their .docx conversion seems decent enough for basic formatting, tables, etc. Curious what the top 3 features are that are missing. The article only mentions multi-level decimal clause numbering (e.g. 9.1.2). Seems like it would be a very easy feature to add. I've heard that line numbering is also a big legal thing, but Docs already has that.

jpbryan 9mo ago
I actually wrote a detailed breakdown of why Google Docs doesn't meet lawyers' needs! https://theredline.versionstory.com/p/why-lawyers-will-never-use-google-edd https://theredline.versionstory.com/p/why-lawyers-will-never... The short answer is Google Docs: - Requires all-or-nothing adoption which is a non-starter for law-firms - Does not support commit atomicity - Does not store a comprehensive history of the document
- crazygringo 9mo ago
  Amazing thanks! So as far as formatting goes, it seems like it's only list formatting and small caps you've identified, am I missing anything else? (I am baffled by Docs' refusal to add small caps.) But then as far as workflow is concerned, I'm not sure Docs is as unusable as you say it is -- the commit atomicity and comprehensive history aren't supported by Word either, are they? That's just a function of maintaining 20 separate copies of the file with each set of changes. You can still do that with Docs if you want to, rather than relying on the version history. And then "Tools > Compare documents" lets you merge in all the changes from another document, in an atomic way if you want. And if you want to use the revision history in a "master" version, you can used named versions as well. Yes, everybody at the firm needs to use Docs. That's not unique to law -- every company that switches from MS365 to Google makes that kind of overnight transition, but it makes sense because you're paying one company or the other, not both. It's the communication between firms that is going to be stuck in .docx basically forever though, so this is where Google needs to improve its conversion. Ideally Google would also build a "send a copy/transfer" feature so a firm can receive a Google Doc but know that from the moment it "opens" it, a new copy is made on their local Drive so the sending firm never sees edits or activity. But because that feels like it would be too easy to mess up, I think actual .docx file attachments will themselves be immortal, even if both sides used Docs.

firefax 9mo ago

I've been doing all my personal notes etc that I want a rich text format in .ODT for decades now and don't regret it one bit. I do regret being overly paranoid in my 20s and not writing down my master passphrase to my personal documents -- I lost a huge chunk of diaries and writings due to that. Fun fact: ODT uses Blowfish encryptio. Remember when we made Bruce Schnierer a meme like Chuck Norris? He wrote it -- apparently it's faster than AES? Anyways, if you save with password in a .ODT file, if you pick a strong password you've got a nice little self contained encrypted volume that doesn't require "suspicious" software to open. ANYWAYS, a bit of a tangent but... looking forward to death of Word.

jpbryan 9mo ago
I'm sure ODT works well for many personal use cases, but can guarantee it will never see adoption in the legal industry. Microsoft Word is the only viable option for lawyers.
- firefax 9mo ago
  >I'm sure ODT works well for many personal use cases, but can guarantee it will never see adoption in the legal industry. Microsoft Word is the only viable option for lawyers. The legal industry also uses MD5 to certify digital evidence hasn't been tampered with, that too will eventually bite them in the ass.
  - OCTAGRAM 9mo ago
    Indeed, I wish they use TTH
- sombragris 9mo ago
  > I'm sure ODT works well for many personal use cases, but can guarantee it will never see adoption in the legal industry. Microsoft Word is the only viable option for lawyers. I'm a lawyer, though I'm practicing in a wholly different legal system (Romanic civil law) and another country. Why would you say that? No issues against .docx and and Word per se, but I hate that stupid ribbon with undying hatred. Thus I use LibreOffice as much as I can, while maintaining a licensed Office 365 setup under dual boot with Windows for cases when I have no other choice.

rado 9mo ago

Interesting. Strangely, no mention of HTML, whose tables can do colspan. Just don’t add CSS

jpbryan 9mo ago
HTML can represent a docx file in a web application but it can never replace docx. Docx files are a protocol for sharing documents between lawyers. I go into more detail on that in the "Docx is a protocol, not a filetype" portion of the essay. https://open.substack.com/pub/versionstory/p/on-the-immortality-of-microsoft-word?r=18f0ye&selection=60a03ae2-263d-4b5f-b563-f51f6d34f9b2&utm_campaign=post-share-selection&utm_medium=web&aspectRatio=instagram&textColor=%23ffffff&bgImage=true https://open.substack.com/pub/versionstory/p/on-the-immortal...

tayari- 9mo ago

The proposals suggesting markdown + git just sound like tone deaf proposals from 'coders' that are trying to push their square peg through a round hole. More appropriate proposals would be LaTeX + git or Word + subversion or some other vcs that has good binary support Nonetheless, agree with the author that I don't see anything disturbing Word in that space for a long time, as good luck trying to get a middle-aged with minimal tech understanding to learn and use LaTeX over Word.

jpbryan 9mo ago
Version control + binary file support is of limited utility for lawyers. They need to see what's changed from version to version, including formatting changes. This is why we spent years building out the document processing technology needed build version control for Microsoft Word. I write a lot more about it in an earlier essay, "On Building Git for Lawyers." https://theredline.versionstory.com/p/on-building-git-for-lawyers https://theredline.versionstory.com/p/on-building-git-for-la...
jkartchner 9mo ago
I'm a lawyer, though most of my writing is related to litigation, not contracts. I did this in my 30s. It worked just fine and made beautiful PDFs. However, judges got pissed, because they have their own software to automatically sign proposed orders. Colleagues got irritated bc they received only pdfs. Eventually I got fed up with it because latex is truly a PITA to draft legal citations and information.

kjellsbells 9mo ago

It's easy to think that Word's functionality is what you see on the Ribbon, mentally map that to Google Docs, and think that the latter can replace the former. But Word is extremely deep. The templating and style sheets allow for a level of fine grained control that doesn't exist in alternatives. There are features that exist purely for the legal market, like Table of Authorities, and customizable line numbering and hyphenation. Maybe one day there'll be a product to replace Word, but it won't succeed by claiming to be a generalist replacement but only as a niche product that solves a particularly painful problem for lawyers and then expands over time to capture more use cases.

jpbryan 9mo ago
I completely agree. On the Google Docs front — I wrote specifically about its viability as a Word successor in an earlier post, "Why Lawyers Will Never Use Google Docs". https://theredline.versionstory.com/p/why-lawyers-will-never-use-google-edd https://theredline.versionstory.com/p/why-lawyers-will-never...
- cafard 9mo ago
  Within the last ten years I have worked with lawyers and legal secretaries who were still using WordPerfect. I have to say that I was surprised to learn this.
BobaFloutist 9mo ago
I swear Google Docs also used to do a better job of replicating Word's ribbon, and has slowly pruned it of a lot of features that are individually niche, but cumulatively very important.
- MoonWalk 9mo ago
  Word's "ribbon" is a shitshow, and has been since day one. It's depressing to read about Word's entrenchment. This entire once-great application is now an execrable mess, with menus scattered under cryptic buttons (and abridged into dumbed-down menus that require you to expose yet another, collapsed one to access essential, frequently-used functions), a file... thing (not even a dialog, let alone a proper File dialog) that shows you a canned list of locations in a UI that appears to consist only of text... The style-handling is even messed up, once one of Word's great strengths.

upofadown 9mo ago

When you cryptographically sign something you need to be sure of what you are signing. That means that you have to be able to look at the document and see each and every character that you are agreeing to. So in a future where we actually work out how to do cryptographic signing we will be forced to use something very close to plain text. You need a format that will not unexpectedly change on you sometime in the future. That might break the signature or worse, maliciously change the meaning of the document without breaking the signature. Opaque blobs like docx are not suitable for applications where the content of the document has to be completely clear to the various competing parties involved in something like a contract. It only works because the document gets printed out and then signed with a pen. If we want to move past that we need something different.

OCTAGRAM 9mo ago
LibreOffice can export into PDF with embedded source document. This PDF can be opened for editing in LibreOffice. I think, they should make more use of this feature. Signature can be applied to PDF half which is definite enough
JumpCrisscross 9mo ago
> You need a format that will not unexpectedly change on you sometime in the future That's PDF. PDFs are for the final work product. Word is for the work in progress.
- upofadown 9mo ago
  Last I heard, PDFs can have javascript in them.
  - JumpCrisscross 9mo ago
    > PDFs can have javascript in them Not superbly important for signed documents. Everyone has their own copy in multiple places, including their inboxes. At the end of the day that chain of custody and corroboration is more valuable than a digital signature.

jp57 9mo ago

"git doesn't really work ... because docx is a binary blob." Well, yes, but the binary blob is a zip archive of a directory of text XML files, and one could imagine tooling that wraps the git interaction in an unzip/zip bracket. The real problem is that lawyers, like basically all other non-programmers, neither know nor care about the sequence of bytes that makes a file in the minds of programmers. In their minds the file IS what they see when they open it in word: a sequence of white rectangles with text laid out on it in specific ways, including tables with borders, etc. The fact that a lot of really complicated stuff goes on inside the file to get the WYSIWYG rendering is not only irrelevant to them, it's unknown. Maybe the answer here will be along the lines of Karpathy's musings about making LLMs work directly with pixels (images of text), instead of encoded text and tokenizers [1]. An AI tool would take the document visually-standard legal document form, and read it, and produce output with edits, redlines, etc as directed by the user. [1] https://x.com/karpathy/status/1980397031542989305 https://x.com/karpathy/status/1980397031542989305

jpbryan 9mo ago
Diffing the XML is a complete nonstarter. I've spent years working with the OpenXML format and can assure you it is very complex even for a professional software engineer with 10 years of experience. The diff of the document (referred to as a "redline") is what lawyers send to the client and their counterparties. It's essential that the redline is legible for all parties and reflects their professionalism. Moreover, it is not enough to see the structural changes between the versions. A lawyer needs to see the formatting changes between the versions as well which cannot be accomplished by diffing XML files.
- HPsquared 9mo ago
  And, importantly, there already is an official diff tool: the "Compare" button.
  - jpbryan 9mo ago
    Correct. Solely relying on the built in Word Compare tool results in a whole host of version control issues, however, which I outline in detail in my post "On Building Git for Lawyers." https://theredline.versionstory.com/p/on-building-git-for-lawyers https://theredline.versionstory.com/p/on-building-git-for-la...

jmclnx 9mo ago

I remember when word hit the streets, Lawyers at the time hated it and they kept Word Perfect alive because of its foot note logic. I wonder if M/S got that "fixed", early on they had a hard time with it.

ximm 9mo ago

> For coders, visual aesthetics don’t matter. For lawyers, they are a technical requirement. While this difference may seem arbitrary on the surface, it is downstream of a critical technical difference between the two fields. Machines interpret the work of coders. Human institutions interpret the work of lawyers. I believe this is not only infuriating, I am pretty sure it is actually illegal. If lawyers would think that visuals are more important than semantics, they would explicitly discriminate blind people.

jpbryan 9mo ago
>If lawyers would think that visuals are more important than semantics I never claimed that it was more important than semantics. But it is, nonetheless, essential.

_dain_ 9mo ago

What about LaTeX or Typst?

jpbryan 9mo ago
The same arguments of this essay apply to LaTeX and Typst
- MillironX 9mo ago
  The first argument actually leans in favor of LaTeX or Typst as a better replacement for Docx. A LaTeX or Typst document can contain both the content and formatting together within the same file. This isn't idiomatic for either language, and my experience is that this is more common for Typst than LaTeX, but both can do so. All of those formatting rules like small caps, table widths, margins, page numbering, etc.? Those can be rigidly defined in either LaTeX or Typst and are better guarded aginst accidental formatting rules breaches from double click, copy/paste, or table cell insertion than in Word. I'm more sympathetic to the network effect argument. It's hard to envision a reasonable redline system compatible with both Docx and LaTeX/Typst.
jkartchner 9mo ago
It works but produces pdfs. That becomes a problem. More importantly, you spend FAR more time writing documents using latex than word. The friction is enough to make writing legal stuff with it not worth the pain.
- sam_lowry_ 9mo ago
  Writing long documents in Word is painful to the point that people prefer to stick to old tools like FrameMaker. It's also painful in a different way than LaTeX. While LaTeX is complex but deterministic, Word just eludes your efforts in a way that does not build a coherent mental model but rather a loose set of fuzzy rules learned via frustration. I deeply believe that this was by design and is in general part of Microsoft culture, creating a separation between programmers and users to make them suffer in their own ways. No wonder Bill Gates became a philanthropist in his later years. He knows better than anyone that future historians will figure out all the evil he expertly inflicted on the world.

taproottap 9mo ago

Ironic claims for me to see, observing the legal profession was the first time I noticed formatting could be irrelevant. LexisNexis on a text browser with dot matrix was just as legally binding as the case references before it.. Similarly the early ToS display.

snielson 9mo ago

> Additionally, every colleague, counterparty, outside-counsel, and client a lawyer ever works with uses docx. To introduce a new format into this ecosystem would introduce friction into every single interaction. As an attorney, this is what kept me from switching to LibreOffice or Google Docs. I gave it a shot, but since the other attorneys I work with (both in and outside the US) and my clients all use Word, I ended up wasting a lot of time fixing files after converting between formats. In the end, it just wasn’t worth it. I’m fairly tech-savvy, but many of my coworkers struggle with the mental effort required to switch to new software. Two colleagues I greatly respect still use WordPerfect and Word 2003 because they dislike change so much. It's too much of a lift for these people to wholesale switch word processors.

belZaah 9mo ago

I used to think so. But over the past 5-10 years I’ve seen the quality of the mac application go down. Things, that used to work, are buggy. Bulleted lists, indents, even scrolling. Compatibility is going, too. I add pictures to find them not rendering once the file has been opened on a pc. I get files back from the customer with figure references having turned static. I’ve been using Word in some way or another since the beginning and it has never been that bad. Eventually this trend will degrade the usability to the extent a competitor would emerge.

OCTAGRAM 9mo ago

There is a real world alternative to Markdown. Ada programming language standard is defined in a text format that is converted to TXT, HTML and PDF. Tools can compare different Ada standard versions, sometimes several versions, producing multi colored documents. Sources of standard: http://www.ada-auth.org/arm-files/2022-SRC.zip http://www.ada-auth.org/arm-files/2022-SRC.zip Format tool can be found here: http://www.ada-auth.org/arm.html#Format_Tool http://www.ada-auth.org/arm.html#Format_Tool Sample output with edits: http://www.ada-auth.org/standards/22aarm/html/AA-5-2.html http://www.ada-auth.org/standards/22aarm/html/AA-5-2.html Red color is for Ada 2012 -> Ada 2012 TC1 diff, green color is for Ada 2012 TC1 -> Ada 2022 diff.

xg15 9mo ago

I'm honestly surprised this is such a groundbreaking insight. The OP may be exaggerating a bit (it's marketing for their startup after all), but I'd expect that if you want to develop a product for a certain market, researching how the customers in that market operate and what their technical constraints are would be one of the first things to do. Obviously, random people on Twitter won't do this, but here there seem to be entire companies that expect the whole legal system to move into their proprietary cloud. How did they imagine this would work?

sam_lowry_ 9mo ago

It's surprising none mentioned Akoma Ntoso here. It's a bad format for the imaginary problem but it shows that government action can actually force a change in workflows in the legal profession. Akoma Ntoso has been pushed onto legislative bodies and by extension onto most of the legal profession in the EU and in many 3rd world countries. It does not solve the diff problem but it kind of solves the machine-readable storage of laws.

M95D 9mo ago

... if only html and css would support paged rendering ...

MerrimanInd 9mo ago

I'd go a few layers even broader than this article and say that the modern tech industry has an abysmal track record when building tools for non-software technical fields. Tech builds either their own software-oriented workflows or the most dumbed down consumer-oriented workflow they can. Law is an excellent example of a field with a very high degree of fidelity, philosophy, and process yet it can only ever have partial crossover with software development methodologies. Tech often treats someone like a lawyer as either a substandard developer or an advanced consumer without making a real effort to understand the context and needs of highly complicated yet non-software professions.

oldnetguy 9mo ago

The problem with many programmers is they think the world revolves around them. That their way is the only way. That everyone should be doing things the way they do.