I, too, made this assumption. Then I learned it was an actual product my ex-employer had selected and kept using. It still didn't make sense why an enhancement

I, too, made this assumption. Then I learned it was an actual product my ex-employer had selected and kept using. It still didn't make sense why an enhancement request and a fix request couldn't be moved between queues. Or why I received three (at least) emails when an issue was closed.