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This just makes me extremely concerned for the iCloud transition I’ve been making. It shouldn’t be this easy to perform a user-disruptive action from the suppor
by sangeeth96 9mo ago
This just makes me extremely concerned for the iCloud transition I’ve been making. It shouldn’t be this easy to perform a user-disruptive action from the support/ops side. I would think they’d have visibility to some sort of “reputation” metric, given the age/purchase history etc even if anonymized.
I can understand this happening if it was a freshly created account topped up with a sus gift card but it’s unacceptable that the first action is to completely block an account with history.
Even more concerning is the nonchalant support response to “go create a new one” with emojis. C’mon Apple — this is just a terrible way to respond to this situation.
- markus_zhang 9mo agoA lot of fraud bans are just automated in my company. Apple probably outsources Customer service to the lowest salary places they could dump it to, and call it a day.