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From their post, they're complaining about Facebook disabling their fan page without explanation while littering the same item with unattributed images. I've h

From their post, they're complaining about Facebook disabling their fan page without explanation while littering the same item with unattributed images. I've had work in the past posted to their site without attribution and it was a headache to get them to either attribute it or remove it (they chose the latter). It seems rather obvious why their Facebook account was disabled.

mnicole 14y ago
While that's likely the case, at the end of the day if FB is trying to be an advertising platform, they can't do it without competent customer service to ensure they're not cannibalizing their own intent.
- amccloud 14y ago
  Google seems to do just fine without comptent customer service. Maybe that's the key to a successful advertising platform.
  - mnicole 14y ago
    Can't tell if you're being sarcastic here.
strathmeyer 14y ago
Hmm... are you sure the problem isn't unfounded accusations???
HNSucksAss 14y ago
This misses the point. There's still no excuse for Facebook not to communicate the problem BEFORE deleting the page, and to not clearly state which material infringed and to provide RECOURSE. Facebook pulls this shit on entirely innocent customers as well. My friend had an all-original-content page set up for a movie he was making, and when he got to 10,000 fans Facebook deleted it. They gave no excuse and no contact information. It would never have been reinstated if I hadn't known someone at Facebook. He NEVER received an explanation or apology, and to top it off he was a paying advertiser on Facebook. Facebook disregards its customers, steals from them, and then hides. It's that simple. That's why you don't put your business's fate in the hands of a third party, especially one as underhanded as Facebook. These guys have a Web site, and that's what they should be focused on. As long as businesses keep toadying up to Facebook, they reward Facebook for shoddy treatment and undermine EVERY business's Web presence.
alanhenry 14y ago
I'm going to have to back you up here. I've had my own work published to their site without attribution - although it was a long long time ago - and odds are, it's this same process that got them on hot water again. I'm empathetic, but I'm certain they're playing a little dumb as to what's going on here.

mnicole 14y ago

While that's likely the case, at the end of the day if FB is trying to be an advertising platform, they can't do it without competent customer service to ensure they're not cannibalizing their own intent.

amccloud 14y ago
Google seems to do just fine without comptent customer service. Maybe that's the key to a successful advertising platform.
- mnicole 14y ago
  Can't tell if you're being sarcastic here.

strathmeyer 14y ago

Hmm... are you sure the problem isn't unfounded accusations???

HNSucksAss 14y ago

This misses the point. There's still no excuse for Facebook not to communicate the problem BEFORE deleting the page, and to not clearly state which material infringed and to provide RECOURSE. Facebook pulls this shit on entirely innocent customers as well. My friend had an all-original-content page set up for a movie he was making, and when he got to 10,000 fans Facebook deleted it. They gave no excuse and no contact information. It would never have been reinstated if I hadn't known someone at Facebook. He NEVER received an explanation or apology, and to top it off he was a paying advertiser on Facebook. Facebook disregards its customers, steals from them, and then hides. It's that simple. That's why you don't put your business's fate in the hands of a third party, especially one as underhanded as Facebook. These guys have a Web site, and that's what they should be focused on. As long as businesses keep toadying up to Facebook, they reward Facebook for shoddy treatment and undermine EVERY business's Web presence.

alanhenry 14y ago

I'm going to have to back you up here. I've had my own work published to their site without attribution - although it was a long long time ago - and odds are, it's this same process that got them on hot water again. I'm empathetic, but I'm certain they're playing a little dumb as to what's going on here.