There's a lot of positing here. To assume the "average user" doesn't understand what browser tabs, PDFs, and FAQs are seems ... odd. Now these may or may not be

There's a lot of positing here. To assume the "average user" doesn't understand what browser tabs, PDFs, and FAQs are seems ... odd. Now these may or may not be fine tips, but they are not recommendations based on best practices or any research that I can tell. If they are, I'd be interested in seeing it.