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Indeed very cool. Usabilla offers a same form of feedback: http://usabilla.com/products#usabilla_live http://usabilla.com/products#usabilla_live (see also butto

by pveugen 14y ago

Indeed very cool. Usabilla offers a same form of feedback: http://usabilla.com/products#usabilla_live http://usabilla.com/products#usabilla_live (see also button on the right side of the page). How it works: 1. You create a widget and add two lines of code to your site. 2. Visitors click the feedback button and can select highlight any part of the page to comment on. 3. Usabilla creates a screenshot (server-side) and shows feedback in a simple dashboard. Disclaimer: I'm founder of Usabilla.

jonnymkramer 14y ago
I find it annoying how you have to restart the tool for each individual element. Especially as you have to go through the How Does It Work screen every time. I think skipping the How Does It Work screen on subsequent pieces of feedback would be better.
- pveugen 14y ago
  Thanks. Would indeed be a small change that helps to improve the flow a lot.
- mva 14y ago
  We just deployed a change. When you give feedback for a second time (when you are still in the feedback flow), you won't see the intro dialog anymore.
richardkeller 14y ago
How do you guys take a screenshot server-side for sites that require a login? Or does this only work for publicly accessible pages?
- pveugen 14y ago
  Capturing sites that require a login works the same as other pages. We use the HTML output to capture a server-side screenshot.
  - SunboX 14y ago
    You could do this client side with https://github.com/niklasvh/html2canvas https://github.com/niklasvh/html2canvas
  - antimora 14y ago
    but what if client had a crappy old browser but you rendered with modern browser, which will be rendered differently. Wouldn't be better if feedback contained computed HTML doms and you could render yourself with a given client?
    - pveugen 14y ago
      The really crappy old browsers won't see the feedback button. We do store and show HTML doms, which helps to debug if necessary, but most of our users collect feedback on such a large scale that it would be too time consuming to offer a manual solution like this.

by pveugen 14y ago

jonnymkramer 14y ago

I find it annoying how you have to restart the tool for each individual element. Especially as you have to go through the How Does It Work screen every time. I think skipping the How Does It Work screen on subsequent pieces of feedback would be better.

pveugen 14y ago
Thanks. Would indeed be a small change that helps to improve the flow a lot.
mva 14y ago
We just deployed a change. When you give feedback for a second time (when you are still in the feedback flow), you won't see the intro dialog anymore.

richardkeller 14y ago

How do you guys take a screenshot server-side for sites that require a login? Or does this only work for publicly accessible pages?

pveugen 14y ago
Capturing sites that require a login works the same as other pages. We use the HTML output to capture a server-side screenshot.
- SunboX 14y ago
  You could do this client side with https://github.com/niklasvh/html2canvas https://github.com/niklasvh/html2canvas
- antimora 14y ago
  but what if client had a crappy old browser but you rendered with modern browser, which will be rendered differently. Wouldn't be better if feedback contained computed HTML doms and you could render yourself with a given client?
  - pveugen 14y ago
    The really crappy old browsers won't see the feedback button. We do store and show HTML doms, which helps to debug if necessary, but most of our users collect feedback on such a large scale that it would be too time consuming to offer a manual solution like this.