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Characteristics of successful AI chat integrations
- globalhsbc 1y ago[dead]
- waleedk 1y agoWe’re still learning how to integrate chat interfaces in existing web apps. A lot of big companies are getting this badly wrong (including Google and Meta). I posit 4 principles of successful chat integrations: - Must be able to operate on the core primitives of the app - Must take advantage of the powerful characteristics of natural language - Allow the user to fluidly mix and match between the traditional UI interface and the chat interface - Must maintain context across the user’s entire experience. I discuss each of these with concrete examples of existing products, and also with a simple idea of a chat interface-enabled todo list manager. I also discuss some litmus tests. But if you want the short take-away: imitate Notion, and avoid the mistakes that Google Docs has made.
- valeriaortiz 1y ago[dead]