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So what exactly was the oversight here? Is it normal practice to change contracts and billing plans and threaten deactivation within 7 days?

• sandworm101 1y ago
  Nah, this was one of those evil customer service reps who will do anything to make thier employer look bad. No corporation would ever leverage data custody to extract a quick balloon paymemt. Devilish customer service reps reading from false scripts are the real problem.
  • robofanatic 1y ago
    Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?
    • rchaud 1y ago
      "Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’" https://fortune.com/2025/09/02/salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales/ https://fortune.com/2025/09/02/salesforce-ceo-billionaire-ma...