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Hi. I am sorry about this issue. Can you email dane@cloudflare.com, and it will get resolved? I am also working on more systematic fixes for when customers get
by dknecht 1y ago
Hi. I am sorry about this issue. Can you email dane@cloudflare.com, and it will get resolved? I am also working on more systematic fixes for when customers get into this situation.
- sieep 1y agoEscalating to a human in a time-appropriate manner seems like what people are asking for.
- nextaccountic 1y agoThe more systematic fix is to make paying customers speak with actual humans, rather than buggy AI
- impendia 1y agoVery strongly agreed. I can count on no hands the number of times I've contacted a company for support and had any interest in talking to AI. Indeed, the chatbots I've interacted with have all been so comically bad that I wondered if these companies were deliberately trying to frustrate me.
- thekonqueror 1y agoThanks, email sent.
- johnwheeler 1y agoThanks Dane!
- dankwizard 1y agoWeird how support suddenly answers questions when the tickets become public.