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How can they claim 99.999% uptime, when they just had several hours of service outage? I'm not sure how long they've been providing DNS hosting, but by the mos

How can they claim 99.999% uptime, when they just had several hours of service outage? I'm not sure how long they've been providing DNS hosting, but by the most generous assumption this would be the entire 15 years of their existence. 99.999% allows them about 1.3 hours of outage in 15 years.

mikedouglas 14y ago
I think what they're trying to say is that 99% of the time, they have 99.999% uptime.
- JoeAltmaier 14y ago
  Silly: 99% of the time they have 100% uptime.
  - dllthomas 14y ago
    60% of the time it works every time?
    - JoeAltmaier 14y ago
      Was responding to the silly parent post, claiming similar nonsense.
      - dllthomas 14y ago
        Yes, wasn't criticizing, just enjoying.
lamebrain 14y ago
"99.999% starting... now."
devonbleak 14y ago
That's not how SLAs work. Basically they're guaranteeing 99.999% uptime across some interval and you get some kind of compensation if/when they fail to meet it.
- highfreq 14y ago
  I don't believe they have a 99.999% SLA. That was their historical up-time. I just misread their statement. They probably meant the up-time before this incident. "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it."
breck 14y ago
> "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure" I think he's implying "until yesterday". I've used GoDaddy for 10 years or so, and this is the first DNS outage I can remember. That's an impressive record, imo. (Personally I've largely switched off GoDaddy to Namecheap now, but not because of uptime, rather because I grew tired of the sucky GoDaddy website and sucky APIs)
donrhummy 14y ago
No, it would allow them 131 hours of downtime in 15 years: ( 365 days * 24 hours/day * 15 yrs ) * .001 = 131.4
- DougWebb 14y ago
  99.999% uptime == 0.001% downtime 0.001% is a factor of 0.00001, not 0.001. Remember, % means 1/100th.

mikedouglas 14y ago

I think what they're trying to say is that 99% of the time, they have 99.999% uptime.

JoeAltmaier 14y ago
Silly: 99% of the time they have 100% uptime.
- dllthomas 14y ago
  60% of the time it works every time?
  - JoeAltmaier 14y ago
    Was responding to the silly parent post, claiming similar nonsense.
    - dllthomas 14y ago
      Yes, wasn't criticizing, just enjoying.

lamebrain 14y ago

"99.999% starting... now."

devonbleak 14y ago

That's not how SLAs work. Basically they're guaranteeing 99.999% uptime across some interval and you get some kind of compensation if/when they fail to meet it.

highfreq 14y ago
I don't believe they have a 99.999% SLA. That was their historical up-time. I just misread their statement. They probably meant the up-time before this incident. "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it."

breck 14y ago

> "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure" I think he's implying "until yesterday". I've used GoDaddy for 10 years or so, and this is the first DNS outage I can remember. That's an impressive record, imo. (Personally I've largely switched off GoDaddy to Namecheap now, but not because of uptime, rather because I grew tired of the sucky GoDaddy website and sucky APIs)

donrhummy 14y ago

No, it would allow them 131 hours of downtime in 15 years: ( 365 days * 24 hours/day * 15 yrs ) * .001 = 131.4

DougWebb 14y ago
99.999% uptime == 0.001% downtime 0.001% is a factor of 0.00001, not 0.001. Remember, % means 1/100th.