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That's still how it is, at least for me in the US. I've never had to interact with a chat bot for anything, but maybe it depends on what you're returning.
by rocmcd 1y ago
That's still how it is, at least for me in the US. I've never had to interact with a chat bot for anything, but maybe it depends on what you're returning.
- yojo 1y agoI’ve run into this with “personal care items” that are non-returnable. E.g. I received a “two pack” of eye drops that had obviously popped open in the warehouse and contained only one bottle. I couldn’t do the regular return flow because hygiene, but the chat bot immediately issued a refund.