That point reminds me of Kathy Sierra's distinction between just-in-time learning and just-in-case learning: http://headrush.typepad.com/creating_passionate_use

That point reminds me of Kathy Sierra's distinction between just-in-time learning and just-in-case learning: http://headrush.typepad.com/creating_passionate_users/2005/03/motivated_to_le.html http://headrush.typepad.com/creating_passionate_users/2005/0...