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Companies should automate this. Write their own outage monitoring, feed the results, plus the cumbersome format you have to send to the provider, into an LLM, h
by cddotdotslash 1y ago
Companies should automate this. Write their own outage monitoring, feed the results, plus the cumbersome format you have to send to the provider, into an LLM, have it spit out an email requesting SLA credits or whatever the contract specifies.
Probably not worth it for low cost services, but if you’re paying GitHub $x millions per year, maybe it is.
- colechristensen 1y agoThey intentionally underreport outages. Everybody does. When your performance metrics for your customers, managers, and individual contributors all include uptime, what you get isn't better uptime but lies about uptime.
- colinbartlett 1y agoSome customers of my product, StatusGator, do this with our API. They can extract the outage data -- including the time when we detect the outage before its acknowledged. And then use that to get SLA credits.
- ta1243 1y agoWhy would I trust you to report Its great that your specific product does this, but as a whole I have to monitor the service separately to keep you honest (well not you specifically, I'm sure you are honest and do as much as you can to be honest, but not every company is), and of course to monitor the problems I have which you don't detect.
- edoceo 1y agoGotta get a monitor for the monitor, then a manger for the monitors, and a manager to manage the managers of monitors.
- WD-42 1y agoI think that was sarcasm
- dehrmann 1y agoObviously you should use a SaaS for SaaS uptime monitoring. No need to build this yourself.
- FinnKuhn 1y agoYou can also self-host something like Prometheus or Uptime-Kuma.