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I was genuinely thinking about buying a Volvo car today. This blog changed my mind now. It seem they are the exact opposite of what I thought.
by mark_mart 1y ago
I was genuinely thinking about buying a Volvo car today. This blog changed my mind now.
It seem they are the exact opposite of what I thought.
- matthewdgreen 1y agoI loved our XC90 (non electric) but one day rainwater began pouring in through the windsheild behind the rear-view mirror. It quickly got into the electrical system and nothing worked reliably after that. Volvo absolutely refused to fix it, or acknowledge that there was a problem, despite hundreds of posts pointing out similar window leaks. Was very disappointing.
- more_corn 1y agoThis is why it is of crucial importance for companies to take things like this seriously. A customer complaint can quickly become a crisis and lead do serious damage to the brand. Anyone with any training in crisis management would immediately refund the purchase price, apologize and offer a discount on a replacement. The negative publicity of this post alone has cost the company millions in customer goodwill.