This is a wide open space, and I think a tool like this definitely adds a lot of value to engagement on e-commerce sites. Everytime I've bought an item on eBay,

This is a wide open space, and I think a tool like this definitely adds a lot of value to engagement on e-commerce sites. Everytime I've bought an item on eBay, I've had questions for the seller, and getting the answers quickly on chat would definitely have helped me a lot. From what I understand, that is exactly the use-case that Gaglers is targeting.