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very cool! What's the biggest thing you learned from Forward that you're applying here?
by ahstilde 1y ago
very cool! What's the biggest thing you learned from Forward that you're applying here?
- arcb 1y agoThank you! One of the big ones is that clinicians don't want more screens; they're already overloaded. So we're succeeding if we're invisible and yet effective for our customers. We're not dogmatic here - we can see customer-facing UIs being useful for focused and necessary usecases. For example, changing their process should be something close to an email or a chat with their agent, but not a complex process builder that they have manage runtime complexity in. Another is that once you free up clinician time, they will quickly find higher-leverage tasks. It shows how overloaded the system is, and that there's pent-up demand to make it better.