7 ms·

Show HN: Voice feedback widget to hear from your users

68 points by abless 14y ago

ecaron 14y ago
A nice addition would be a close button, plus listening for the Esc key, to close the "Send us a voice message" dialog after it has been triggered. Otherwise a very impressive idea!
hajrice 14y ago
Cool service! Just left some feedback :)
deleted 14y ago
[deleted]
benjlang 14y ago
And it crashed.... http://www.downforeveryoneorjustme.com/http://developer.voicegem.com/ http://www.downforeveryoneorjustme.com/http://developer.voic...
- eranation 14y ago
  Up now, might be the HN front page traffic boost syndrome
roycyang 14y ago
I think a really nice feature would be to let me send some voice feedback to MYSELf instead of to you guys, so I can test it. I wanted to test it but not necessarily send you feedback.
- abless 14y ago
  Great idea, working on it right away. EDIT: Done!
- eranation 14y ago
  +1 on that
2arrs2ells 14y ago
I've noticed that with my Retina MBP (using Chromium nightlies), I can't click on the "Allow access to microphone" button in flash. Is this an issue with retina pixel mapping? Pretty frustrating - voicegem looks awesome!
- abless 14y ago
  Yea, that's a bug with Flash and the new Retina display. They fixed that in the new beta version of Flash. Hopefully it will be pushed out soon.
gubatron 14y ago
reminds me of odeo.
eranation 14y ago
This is great, I'm trying to think why olark / liveperson / intercom.io don't have something like this, it's brilliant. +1 for taking the time changing Bootstrap colors a little one constructive comment, I wanted to click "home" (to (voicegem.com) but could not find a link, I just edited the URL manually, but adding a homepage link would have been nice. and another one, really small one, it took me a while to notice the "remember my choice" for approving the microphone, I would do that as a checkbox, default on, it's hard to notice, and once I gave you permission, I trust you not to eaves drop on me.
- ardakara 14y ago
  Thanks for the feedback, just changed the header link so it takes you to VoiceGem. The permission remembering has to be set by the user, and we found the simple Allow screen to be more friendly than the one with the remember box. Thanks for the feedback!
  - eranation 14y ago
    Thanks! fast fix...
deleted 14y ago
[deleted]
mustardhamsters 14y ago
I got a blank recording from this, and then when I tried to send it to you it failed and said the message couldn't be sent anyway. Some kind of indicator of audio levels is going to be important so users can at least see that it's working properly. Not sure what's up with it not sending, probably an easier fix on your end.
- abless 14y ago
  We do have a sound level meter. If that didn't move for you, it probably means we didn't get any sound input from your microphone. As for the sending, we are investigating it right now. I think the recipient email address was malformed; just pushed out a fix, hopefully that'll do.
iamwil 14y ago
Would there be a way to easily publish the good (or bad) testimonies from your users to put on your landing page? That might be something that entices people to install it on their sites? Alternatively, you could make this for mobile sites, so instead of having to type feedback on small keyboards, you can do it by voice! And then you can try to transcribe it either using natural language processing (only if you're up for it), or farm it out to 3+ people for transcription, and cross check each copy for accuracy. And then if this can go to whatever system people use for CRM, I think that's be pretty neat, esp for mobile!
- abless 14y ago
  Thanks for your feedback. We are working on an iOS integration right now.
- ardakara 14y ago
  And yes, you can easily get a public link to any voice feedback you receive, and post it on your testimonials page. But I would check with the sender first obviously.
- deleted 14y ago
  [deleted]
- deleted 14y ago
  [deleted]
davidcann 14y ago
This is great! I added it to our homepage because olark has been great, so hearing the voices of our customers would be great too. I did a quick custom button on our page and put it alongside our twitter and fb buttons (http://www.doublerobotics.com http://www.doublerobotics.com), but it would be nice to have a well designed/branded widget that fits nicely with social buttons.
mgkimsal 14y ago
You need a way to bring up the preferences options again. I know this will offend the 'simple ui' sensibilities of some, but I clicked something wrong, and 'remember', and have no way to change it, so now I get no audio. ever. :/

68 points by abless 14y ago

A nice addition would be a close button, plus listening for the Esc key, to close the "Send us a voice message" dialog after it has been triggered. Otherwise a very impressive idea!

hajrice 14y ago

Cool service! Just left some feedback :)

deleted 14y ago

[deleted]

benjlang 14y ago

And it crashed.... http://www.downforeveryoneorjustme.com/http://developer.voicegem.com/ http://www.downforeveryoneorjustme.com/http://developer.voic...

eranation 14y ago
Up now, might be the HN front page traffic boost syndrome

roycyang 14y ago

I think a really nice feature would be to let me send some voice feedback to MYSELf instead of to you guys, so I can test it. I wanted to test it but not necessarily send you feedback.

abless 14y ago
Great idea, working on it right away. EDIT: Done!
eranation 14y ago
+1 on that

2arrs2ells 14y ago

I've noticed that with my Retina MBP (using Chromium nightlies), I can't click on the "Allow access to microphone" button in flash. Is this an issue with retina pixel mapping? Pretty frustrating - voicegem looks awesome!

abless 14y ago
Yea, that's a bug with Flash and the new Retina display. They fixed that in the new beta version of Flash. Hopefully it will be pushed out soon.

gubatron 14y ago

reminds me of odeo.

eranation 14y ago

This is great, I'm trying to think why olark / liveperson / intercom.io don't have something like this, it's brilliant. +1 for taking the time changing Bootstrap colors a little one constructive comment, I wanted to click "home" (to (voicegem.com) but could not find a link, I just edited the URL manually, but adding a homepage link would have been nice. and another one, really small one, it took me a while to notice the "remember my choice" for approving the microphone, I would do that as a checkbox, default on, it's hard to notice, and once I gave you permission, I trust you not to eaves drop on me.

ardakara 14y ago
Thanks for the feedback, just changed the header link so it takes you to VoiceGem. The permission remembering has to be set by the user, and we found the simple Allow screen to be more friendly than the one with the remember box. Thanks for the feedback!
- eranation 14y ago
  Thanks! fast fix...

deleted 14y ago

[deleted]

mustardhamsters 14y ago

I got a blank recording from this, and then when I tried to send it to you it failed and said the message couldn't be sent anyway. Some kind of indicator of audio levels is going to be important so users can at least see that it's working properly. Not sure what's up with it not sending, probably an easier fix on your end.

abless 14y ago
We do have a sound level meter. If that didn't move for you, it probably means we didn't get any sound input from your microphone. As for the sending, we are investigating it right now. I think the recipient email address was malformed; just pushed out a fix, hopefully that'll do.

iamwil 14y ago

Would there be a way to easily publish the good (or bad) testimonies from your users to put on your landing page? That might be something that entices people to install it on their sites? Alternatively, you could make this for mobile sites, so instead of having to type feedback on small keyboards, you can do it by voice! And then you can try to transcribe it either using natural language processing (only if you're up for it), or farm it out to 3+ people for transcription, and cross check each copy for accuracy. And then if this can go to whatever system people use for CRM, I think that's be pretty neat, esp for mobile!

abless 14y ago
Thanks for your feedback. We are working on an iOS integration right now.
ardakara 14y ago
And yes, you can easily get a public link to any voice feedback you receive, and post it on your testimonials page. But I would check with the sender first obviously.
deleted 14y ago
[deleted]
deleted 14y ago
[deleted]

davidcann 14y ago

This is great! I added it to our homepage because olark has been great, so hearing the voices of our customers would be great too. I did a quick custom button on our page and put it alongside our twitter and fb buttons (http://www.doublerobotics.com http://www.doublerobotics.com), but it would be nice to have a well designed/branded widget that fits nicely with social buttons.

mgkimsal 14y ago

You need a way to bring up the preferences options again. I know this will offend the 'simple ui' sensibilities of some, but I clicked something wrong, and 'remember', and have no way to change it, so now I get no audio. ever. :/