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I tried to reach out to coinbase customer support to see if I was impacted. Once I wasted my time with the AI bot and got a human they were unaware of the breac

I tried to reach out to coinbase customer support to see if I was impacted. Once I wasted my time with the AI bot and got a human they were unaware of the breach. I was the first person to inform them about it.

ycombinatrix 1y ago
Maybe the actual first person got unlucky with a lazy customer support agent.
modeless 1y ago
They emailed impacted accounts. Source: I was impacted
- w-ll 1y ago
  Was this the general "Important Notice" email that went out this morning, or something more specific.
  - modeless 1y ago
    The "Important Notice" I got says "This included information related to your account". Also I got an email earlier on April 1 about a breach that sounds very similar if it's not the same one.
    - w-ll 1y ago
      Sorry to pester, that exact wording? I see "We wanted to let you know that we detected activity suggesting that information related to your account may have been accessed in a way that did not align with our internal policies." in the email i got this morning
      - behringer 1y ago
        company speak for "we lost your shit bro"
      - modeless 1y ago
        Yes. Seems the wording in your email is different from mine.
- lavezzi 1y ago
  I don't believe they did, and I also believe they have known about this issue for a long time, and they should have been required to disclose their mandatory 8k a lot earlier.
- AustinDev 1y ago
  What was the title of the email? I got a generic looking email at 7AM EST this morning describing the breach.
- mns 1y ago
  Not sure what to say about that, I had an account with them, but I couldn't verify it, had email, phone and could be some sort of ID scanned - don't remember. Haven't used the account ever since and had nothing there, since January I have been getting regularly calls about my account being "compromised". This leak probably happened way earlier, because there was no way someone knew I had an account there and knew exactly the email I had with them.
rasz 1y ago
You were read "Wow we didnt know about it, you are the first person talking about it to me" script line.

ycombinatrix 1y ago

Maybe the actual first person got unlucky with a lazy customer support agent.

modeless 1y ago

They emailed impacted accounts. Source: I was impacted

w-ll 1y ago
Was this the general "Important Notice" email that went out this morning, or something more specific.
- modeless 1y ago
  The "Important Notice" I got says "This included information related to your account". Also I got an email earlier on April 1 about a breach that sounds very similar if it's not the same one.
  - w-ll 1y ago
    Sorry to pester, that exact wording? I see "We wanted to let you know that we detected activity suggesting that information related to your account may have been accessed in a way that did not align with our internal policies." in the email i got this morning
    - behringer 1y ago
      company speak for "we lost your shit bro"
    - modeless 1y ago
      Yes. Seems the wording in your email is different from mine.
lavezzi 1y ago
I don't believe they did, and I also believe they have known about this issue for a long time, and they should have been required to disclose their mandatory 8k a lot earlier.
AustinDev 1y ago
What was the title of the email? I got a generic looking email at 7AM EST this morning describing the breach.
mns 1y ago
Not sure what to say about that, I had an account with them, but I couldn't verify it, had email, phone and could be some sort of ID scanned - don't remember. Haven't used the account ever since and had nothing there, since January I have been getting regularly calls about my account being "compromised". This leak probably happened way earlier, because there was no way someone knew I had an account there and knew exactly the email I had with them.

rasz 1y ago

You were read "Wow we didnt know about it, you are the first person talking about it to me" script line.