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Happy to see this and hopefully there are some changes. Right now I'm dealing with a crazy Adsense issue and there is no recourse, no customer support and no al
by lupka 1y ago
Happy to see this and hopefully there are some changes. Right now I'm dealing with a crazy Adsense issue and there is no recourse, no customer support and no alternative.
- whoknowsidont 1y agoThere is no shortage of other ad platforms. Breaking up Google isn't going to solve your specific issue lol
- azemetre 1y agoNo but it would stop a single company from accumulating so much power. How you can argue such things are democratic are beyond me. There is nothing democratic about trillion dollar corporations that can ruin your business for refusing to play their game.
- whoknowsidont 1y agoHow can Google ruin your business?
- afavour 1y agoI've seen countless examples, e.g. a business that depends on online advertising gets its account suspended for incorrect reasons and there is literally no-one to reach at Google to get unsuspended.
- whoknowsidont 1y agoDo you have a documented example of this?
- nickff 1y agoNot parent, but there are many examples of this; they’re often (but not always) unsympathetic cases due to the business model of the business which has been destroyed.
- lupka 1y agoThis is happening to me right now. I have run a site for 14 years that gets most of its traffic during the current two week stretch (it's related to NBA playoffs). All of a sudden, Adsense revenue has gone to basically zero. $90 of earnings from Sunday has even disappeared. There is no way to contact a real person at Google. You can just post in their dumb little forum and someone with no authority who doesn't even work there will reply to you with the same pointless info from their FAQ. If things go the way they have been, it seems like roughly $2k in revenue that's been pretty consistent for the last decade is going to be basically zero this year and there's nothing I can do about it. Thankfully, this is just a side project and I'll be fine, but its not hard to see how they could screw someone over who relied on it.
- whoknowsidont 1y agoYou could just go to a different ad network? At that amount of money you're not on the ad exchange. I don't see how this is ruining your business. A vendor is not playing well with you, just go to another one?
- lupka 1y agoThe key factor is the timing. During the primary week where this product generates income, Google completely screwed me over with no warning and no answers about what's going on. I am of course looking into alternatives, but that takes time, and 3 days from now it'll be too late.
- whoknowsidont 1y agoYou have no contract with Google though. You're literally siphoning on what is a really low-barrier, dare I say free service. They didn't screw you over. You chose to use them. You didn't pay them, they're paying you. If you don't like that arrangement, feel free to join a partner agency that can buy and sell ads for you on the ad exchange or go to a different ad network. Then, if they do something you don't like, you actually have very real power to compel them to do something. Remember, you get what you pay for.
- carlosjobim 1y agoIf you made your business become completely dependent on a third party, you were already a failure and shouldn't have a business. Being a successful businessman is not a right. It's competition.
- CPLX 1y agoThe reason monopolies are illegal is precisely because they force people to be completely dependent on a third party. Is a farmer "a failure who shouldn't have a business" if some asshole buys up every single railroad, port, and truck in the country he lives in?
- carlosjobim 1y agoNo, but if he makes himself for example completely dependent on Monsanto, he shouldn't have a business, because he's in practice an employee with all the financial responsibilities of a business and none of the benefits of having a business. And none of the benefits of being an employee either. If your business model is to make yourself completely dependent on a single third party, then you shouldn't have a business.
- CPLX 1y agoThe only way it would be possible for him to become completely dependent on Monsanto is if that company is allowed to monopolize the product categories it sells.
- JohnMakin 1y agoWow, all those fortune 500 companies whose infra entirely relies on 3rd party cloud infrastructure really must be in for a rude awakening. You should update them with your cunning analysis and inform them they are failures.
- efsavage 1y agoThe tone here isn't great but parent is more correct than not. This is why large companies don't use freebie services. They vet companies and partners, sign enterprise deals with support, SLAs, penalties, insurance, even bonds in some cases. It costs more, and it's hardly fun for most people, but it's all part of mitigating those risks. And it's not just tech, you see the same thing in non-tech industries like manufacturing.
- Henchman21 1y agoBy refusing to send you traffic that you rely upon for revenue? For reasons that likely wouldn’t even come to light in a lawsuit?
- fallingknife 1y agoOf course it's not democratic, but what business ever is? There is no recognized right to access the advertising market on terms that you like.
- azemetre 1y agoYes there is no right to access an advertising market for Google, luckily the government agrees they are an illegal monopoly. Hopefully the ramifications are massive and company breaking.
- fallingknife 1y agoIf that happens this will do nothing for you. You will go through some other company where you can't talk to a human.
- azemetre 1y agoThat’s fine. As long as Google is broken up. I doubt your scenario will happen either, we all saw the hundreds of billions in investor value that occurred when AT&T was broken up. Breaking up Google will help everyone everywhere.
- _mlbt 1y agoWhat other ad platforms do you recommend for monetizing mobile apps? Any that you’ve had good luck with? My research on this has come up with no good options for non-game apps.
- lupka 1y agoDo you have a recommendation of an alternative that I can switch to easily and on short notice? The site I'm having trouble with gets 95% of its traffic for the year this week so I'm scrambling.
- candiddevmike 1y agoMake it so you either sell ad space or offer a marketplace for ad space sellers and advertisers. Don't allow a company to do both and you conveniently catch most social media players too...
- aprilthird2021 1y agoIf you think antitrust has anything to do with why it isn't profitable for a company at Google scale to pay a human being for every one of the hundreds of millions of people who use AdSense to have customer support...
- nemomarx 1y agoI feel like there's a scale in between "dedicated employee for every customer" and "normal call center agents with some tiers of support above them to help with issues" yeah?
- DrillShopper 1y agoAre there hundreds of millions of AdSense customers though?
- ezst 1y agoOf course it has everything to do with antitrust. Imagine for a second that, instead of 1 Google, there are tens of thousands of alternatives. Offering good customer support becomes once again a competitive advantage. No sane customer thinks "yep, I want no recourse at all in case of problem so google's profit margins are bigger for the sake of their stakeholders". Moreover, the cost of doing customer support grows less than linearly thanks to economies of scale, from which Google benefits disproportionally, and here again Google chose profits over quality at the expense of the consumer.
- 6510 1y agoThey have one of the best LLM's in the world. I got 5000 images rejected. Now I can read about the requirements and not figure out why. It gets truly hilarious where the images are rejected by means of AI. It means they can produce 100% accurate reasons right on the rejection page. Ill even pay for it. I would also pay if it can correct the images. They have plenty of good but complex services that LLMs could deliver wonderful support for. Their LLM could also sell me services I currently cant be bothered to look at. Eventually, over the years the LLM can slowly be allowed to negotiate and make decisions too.
- LordShredda 1y ago
- robertlagrant 1y agoJust switch away from Adsense.
- lupka 1y agoDo you have a recommendation of an alternative that I can switch to easily and on short notice? The site I'm having trouble with gets 95% of its traffic for the year this week so I'm scrambling.
- robertlagrant 1y agoSorry I don't - I was purely prompting the idea that there should be no anti-trust related issue that would stop you switching.
- robertlagrant 1y agoA drop-in replacement for Adsense is a very good idea though. I wonder if someone knows of one here.
- owebmaster 1y agomaybe a monopoly prevented its viability. Maybe.
- vivzkestrel 1y agotried carbon ads?