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Sometimes you have to hack their support script to get a replacement or a refund. After the first support call if you don't get what you want and it happened a
by binarymax 2y ago
Sometimes you have to hack their support script to get a replacement or a refund. After the first support call if you don't get what you want and it happened again, Call back to open a new support ticket. Pretend to walk through their steps but not do anything, and when they asked what was on the screen I would say it's blank and not turning on.
- genewitch 2y agoor - and this is gunna sound crazy - I don't compromise my ethics and lie to a company to get "service". Instead, i'll loudly tell everyone that Samsung is a crappy company that doesn't care about their customers.
- binarymax 2y agoIf they sell you a defective product, and the support is also defective, then you need to take a different route.
- genewitch 2y agoi'm the "SME" / tech support everyone asks before they buy expensive things, so if someone's looking for a new fridge or whatever "don't buy samsung" has cost samsung more money than i could cost them by lying to them, even if, by all rights, they ought make me whole. They had their chance to deal with my legitimate grievances, now they can deal with me badmouthing them.
- account42 2y agoI don't feel ethically obliged to go along with shitty customer support.