Valve's organizational structure has always been of great interest to me from an idealistic point of view. There have been a lot of articles written recently th

Valve's organizational structure has always been of great interest to me from an idealistic point of view. There have been a lot of articles written recently that cover nearly all aspects of this interest-based economy for developers, artists and so on. Other companies, such as Github, seem to have adapted similar models. Regardless of the article though, one detail always seems to slip past me. Who answers the phones?