To play devil's advocate: That's quite the claim and a bit misleading. Successful businesses have been firing customers forever. I think they intend on insulti

To play devil's advocate: That's quite the claim and a bit misleading. Successful businesses have been firing customers forever. I think they intend on insulting users they want to fire. I don't fully disagree with you, but I don't think it's correct to suggest you can't be successful with the attitude expressed in that article.