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You can tell it's a scam call immediately because Google has no such thing as "support", let alone an actual "support engineer"

• braiamp 2y ago
  But you don't know that. Nor I would expect most people to know the internal structure of Google.
  • grumple 2y ago
    I can’t get ahold of google support while paying them hundreds of thousands per year. I’m not convinced they do support.
    • MyFedora 2y ago
      They do support if you spend enough money with them. At least with GCP. Access to in-house cloud architects level of support, even.