5 ms·

Did the author forget to take "Schedule a Call" button from their pricing page if you drag the slider all the way to the right ? :) Kinda contradicts the entire

Did the author forget to take "Schedule a Call" button from their pricing page if you drag the slider all the way to the right ? :) Kinda contradicts the entire post.

ezekg 2y ago
I touch on this at the end of the post. It's a short 15m 'discovery call', not a sales call. It's essentially a formality to intro each other, make sure we're human, and move onto email for any further discussion. Essentially, not all enterprises will shoot you a cold email to start the conversation, so this call is to capture those leads, with the end-goal of having all real discussion in email. tl;dr: some enterprises will bounce if they don't see a 'book a call' button.
- Kiro 2y ago
  But the entire article is based on the decision to remove "book a call" from the Enterprise pricing.
  - ezekg 2y ago
    No, the entire post is around the decision to remove sales calls from the pipeline.
    - Kiro 2y ago
      Still, you didn't remove it as you claim in the article. For a potential customer booking a call there's no difference, even if your intention is for it to only be a "discovery call". What did you actually change on the website?
      - ezekg 2y ago
        Actually, I did remove it, and it was gone for a long, long time (years). But only recently did I add it back because I discovered through a/b testing that I was losing leads that didn't want to cold email us, so instead of a cold email, they schedule a quick 15m call that takes little to no preparation for on my end. What it's not is a sales call, and it very quickly moves to an email thread. I am very clear that we don't do further calls past the discovery call -- it's all email (or Slack if they want extended support).
        portaouflop 2y ago
        So if a potential customer for your Enterprise tier says “sure ezegk I will pay you 6k/mo but only if you do a second call with me to discuss some open questions I had” you will refuse and tell them you will only communicate via email? I find that very hard to believe…
        ezekg 2y ago
        It's a hypothetical, and it has literally never happened. If they're ready to buy, they'll buy. If they need a quick call, ofc I can jump on at that point, but it really depends on what the call is about -- e.g. if they want to know how to do something, email is a better medium for technical topics.
- codegeek 2y ago
  You seem to be doing this in good faith but honestly, there is no difference between 'Discovery Call" and a "Sales Call". The point is that the customer has to speak with someone first. I do think it is required for enterprise deals but the premise of your post seems to say otherwise.
  - ZeWaka 2y ago
    Yeah, I was annoyed at this too but I think they're differentiating it by having the price already set, and it's just a way for Companies to do the intro dance if they want to. I know my immediate decision-makers at my company wouldn't use a vendor if there was no call.
  - ratherbefuddled 2y ago
    The call offered here is optional isn't it? You can engage entirely over email for enterprise deals.
  - ezekg 2y ago
    There absolutely is a difference between one 15-minute call to see faces vs a pipeline of ten 30- to 60-minute calls discussing requirements, compliance, pricing, billing, onboarding, implementation, and support over the course of 6 months.
    - satvikpendem 2y ago
      Sales calls usually start with a discovery call then move to those later stages in the pipeline though, so you're just calling a sales call by another name.
      - ezekg 2y ago
        I think this is being quite pedantic, especially if you've done enterprise sales before.
        satvikpendem 2y ago

Did the author forget to take "Schedule a Call" button from their pricing page if you drag the slider all the way to the right ? :) Kinda contradicts the entire post.

ezekg 2y ago

I touch on this at the end of the post. It's a short 15m 'discovery call', not a sales call. It's essentially a formality to intro each other, make sure we're human, and move onto email for any further discussion. Essentially, not all enterprises will shoot you a cold email to start the conversation, so this call is to capture those leads, with the end-goal of having all real discussion in email. tl;dr: some enterprises will bounce if they don't see a 'book a call' button.

Kiro 2y ago
But the entire article is based on the decision to remove "book a call" from the Enterprise pricing.
- ezekg 2y ago
  No, the entire post is around the decision to remove sales calls from the pipeline.
  - Kiro 2y ago
    Still, you didn't remove it as you claim in the article. For a potential customer booking a call there's no difference, even if your intention is for it to only be a "discovery call". What did you actually change on the website?
    - ezekg 2y ago
      Actually, I did remove it, and it was gone for a long, long time (years). But only recently did I add it back because I discovered through a/b testing that I was losing leads that didn't want to cold email us, so instead of a cold email, they schedule a quick 15m call that takes little to no preparation for on my end. What it's not is a sales call, and it very quickly moves to an email thread. I am very clear that we don't do further calls past the discovery call -- it's all email (or Slack if they want extended support).
      - portaouflop 2y ago
        So if a potential customer for your Enterprise tier says “sure ezegk I will pay you 6k/mo but only if you do a second call with me to discuss some open questions I had” you will refuse and tell them you will only communicate via email? I find that very hard to believe…
        ezekg 2y ago
        It's a hypothetical, and it has literally never happened. If they're ready to buy, they'll buy. If they need a quick call, ofc I can jump on at that point, but it really depends on what the call is about -- e.g. if they want to know how to do something, email is a better medium for technical topics.
codegeek 2y ago
You seem to be doing this in good faith but honestly, there is no difference between 'Discovery Call" and a "Sales Call". The point is that the customer has to speak with someone first. I do think it is required for enterprise deals but the premise of your post seems to say otherwise.
- ZeWaka 2y ago
  Yeah, I was annoyed at this too but I think they're differentiating it by having the price already set, and it's just a way for Companies to do the intro dance if they want to. I know my immediate decision-makers at my company wouldn't use a vendor if there was no call.
- ratherbefuddled 2y ago
  The call offered here is optional isn't it? You can engage entirely over email for enterprise deals.
- ezekg 2y ago
  There absolutely is a difference between one 15-minute call to see faces vs a pipeline of ten 30- to 60-minute calls discussing requirements, compliance, pricing, billing, onboarding, implementation, and support over the course of 6 months.
  - satvikpendem 2y ago
    Sales calls usually start with a discovery call then move to those later stages in the pipeline though, so you're just calling a sales call by another name.
    - ezekg 2y ago
      I think this is being quite pedantic, especially if you've done enterprise sales before.
      - satvikpendem 2y ago