5 ms·
yes, "This final rule, among other things, prohibits [...] certain review suppression practices[...]" https://www.ftc.gov/legal-library/browse/federal-register
by peteey 2y ago
yes, "This final rule, among other things, prohibits [...] certain review suppression practices[...]"
https://www.ftc.gov/legal-library/browse/federal-register-notices/16-cfr-part-465-trade-regulation-rule-use-consumer-reviews-testimonials-final-rule https://www.ftc.gov/legal-library/browse/federal-register-no...
Further down the notice cites the scenario:
"[...] more than 4,500 merchants that were automatically publishing only 4- or 5-star consumer reviews"
- kentlyons 2y agoThe actual rule for this part is farther down. Section 465.7b (p161 of the pdf). My reading is basically if the website is showing something that it looks like all of the reviews, then those can't be filtered in this way. But that seems to leave open cherry picking reviews - eg don't imply you're showing them all. ... receiving and displaying consumer reviews represent most or all the reviews submitted to the website or platform when reviews are being suppressed (i.e., not displayable) based upon their ratings or their negative sentiment...