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Never forget what happened to Australian UniSuper when google accidentally deleted their account. https://www.theguardian.com/australia-news/article/2024/may/09

Never forget what happened to Australian UniSuper when google accidentally deleted their account. https://www.theguardian.com/australia-news/article/2024/may/09/unisuper-google-cloud-issue-account-access https://www.theguardian.com/australia-news/article/2024/may/... "More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed."

politelemon 2y ago
Mozilla had an outage in 2022 when gcp deployed an unannounced change. https://hacks.mozilla.org/2022/02/retrospective-and-technical-details-on-the-recent-firefox-outage/ https://hacks.mozilla.org/2022/02/retrospective-and-technica...
throwawaygoog31 2y ago
This is completely false. TA account because I am not authorized to speak on this, but that’s not at all what happened.
- nielsole 2y ago
  I think the latest public information was that it was a VMware "private cloud", a set of VMs, in GCP which accidentally had an expiration date set. So no GCP projects/billing accounts were ever deleted. Is that accurate?
  - antifa 2y ago
    What is an expiration date if not a scheduled deletion date? Is it a soft-deletion? It's clearly ambiguous to me, who has no previous knowledge of this event before a minute ago. "Google auto deletes account at expiration date" seems to be a reasonable interpretation of what's been presented to me so far.
- smitty1e 2y ago
  We should always maintain a healthy skepticism in either direction, and maybe supporting that is your purpose, but: why should your throwaway account be believed?
  - deleted 2y ago
    [deleted]
- tjpnz 2y ago
  Well go on then, tell us more.
- paulgb 2y ago
  The official statement from google: “During the initial deployment of a Google Cloud VMware Engine (GCVE) Private Cloud for the customer using an internal tool, there was an inadvertent misconfiguration of the GCVE service by Google operators due to leaving a parameter blank. This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period.” https://cloud.google.com/blog/products/infrastructure/details-of-google-cloud-gcve-incident https://cloud.google.com/blog/products/infrastructure/detail... Are you saying that Google lied about being responsible for it? What would they possibly gain from that?
  - re-thc 2y ago
    > Are you saying that Google lied about being responsible for it? The original news article says Google deleted the account. As per your quote and official statement - no account has been deleted. So that news article is completely false. Point proven.
    - Dylan16807 2y ago
      The difference between deleting an account and deleting everything in the account is semantics. Or did I get poe's lawed?
re-thc 2y ago
> Never forget what happened to Australian UniSuper I don't know if media or the readers are at fault. The article doesn't even make sense. > More than half a million UniSuper fund members went a week with no access If Google really caused such a huge loss there would be no joint statement. The buyer i.e. UniSuper would be trying to sue them. The fact that it is a joint statement implies the two parties are sharing the responsibility. Now complaining about UniSuper is boring and so spinning it on Google Cloud gets clicks.
- arresin 2y ago
  The word at the time was that they were heavily compensated by goog (I guess the company was lucky their issue got some much media attention).
- siquick 2y ago
  I’m a customer of Unisuper - the daily update emails definitely pinned the blame on the service provider.
slyall 2y ago
Here is the official Google writeup of the UniSuper incident. A lot more details than a news media summary. https://cloud.google.com/blog/products/infrastructure/details-of-google-cloud-gcve-incident https://cloud.google.com/blog/products/infrastructure/detail...

politelemon 2y ago

Mozilla had an outage in 2022 when gcp deployed an unannounced change. https://hacks.mozilla.org/2022/02/retrospective-and-technical-details-on-the-recent-firefox-outage/ https://hacks.mozilla.org/2022/02/retrospective-and-technica...

throwawaygoog31 2y ago

This is completely false. TA account because I am not authorized to speak on this, but that’s not at all what happened.

nielsole 2y ago
I think the latest public information was that it was a VMware "private cloud", a set of VMs, in GCP which accidentally had an expiration date set. So no GCP projects/billing accounts were ever deleted. Is that accurate?
- antifa 2y ago
  What is an expiration date if not a scheduled deletion date? Is it a soft-deletion? It's clearly ambiguous to me, who has no previous knowledge of this event before a minute ago. "Google auto deletes account at expiration date" seems to be a reasonable interpretation of what's been presented to me so far.
smitty1e 2y ago
We should always maintain a healthy skepticism in either direction, and maybe supporting that is your purpose, but: why should your throwaway account be believed?
- deleted 2y ago
  [deleted]
tjpnz 2y ago
Well go on then, tell us more.
paulgb 2y ago
The official statement from google: “During the initial deployment of a Google Cloud VMware Engine (GCVE) Private Cloud for the customer using an internal tool, there was an inadvertent misconfiguration of the GCVE service by Google operators due to leaving a parameter blank. This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period.” https://cloud.google.com/blog/products/infrastructure/details-of-google-cloud-gcve-incident https://cloud.google.com/blog/products/infrastructure/detail... Are you saying that Google lied about being responsible for it? What would they possibly gain from that?
- re-thc 2y ago
  > Are you saying that Google lied about being responsible for it? The original news article says Google deleted the account. As per your quote and official statement - no account has been deleted. So that news article is completely false. Point proven.
  - Dylan16807 2y ago
    The difference between deleting an account and deleting everything in the account is semantics. Or did I get poe's lawed?

re-thc 2y ago

> Never forget what happened to Australian UniSuper I don't know if media or the readers are at fault. The article doesn't even make sense. > More than half a million UniSuper fund members went a week with no access If Google really caused such a huge loss there would be no joint statement. The buyer i.e. UniSuper would be trying to sue them. The fact that it is a joint statement implies the two parties are sharing the responsibility. Now complaining about UniSuper is boring and so spinning it on Google Cloud gets clicks.

arresin 2y ago
The word at the time was that they were heavily compensated by goog (I guess the company was lucky their issue got some much media attention).
siquick 2y ago
I’m a customer of Unisuper - the daily update emails definitely pinned the blame on the service provider.

slyall 2y ago

Here is the official Google writeup of the UniSuper incident. A lot more details than a news media summary. https://cloud.google.com/blog/products/infrastructure/details-of-google-cloud-gcve-incident https://cloud.google.com/blog/products/infrastructure/detail...